• Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions to their needs.
• Contributes to the production plan by working in a productive function each shift.
• Prepares the staffing plan for the day, ensuring that workload and labor hours are distributed appropriately for the volume of the day.
• Conducts daily start up meetings which include safety topics, staffing assignments, and warm up activities.
• Monitors labor and makes staffing moves to ensure the team is trending towards the labor plan for the day.
• Identifies coaching opportunities with the team to ensure proper techniques are consistently being utilized.
• Plays a critical role in onboarding, training, and validating knowledge of new and existing employees.
• Resolves complex customer, system, and inventory-related issues as needed while proactively equipping employees with skills and tools necessary to address customer and operational challenges.
• Sets the example for the rest of the team by following all safety, operational, and cultural best practices.
• Proactively seeks out developmental opportunities to further advance leadership skillset for future advancement opportunities within the organization.
• Attends leadership meetings and contributes to the leadership vision for the building.
• Provides leadership to the entire building team including setting clear expectations, giving direction, mentoring.
• Participates in talent management including coaching and corrective action process, interviewing and hiring process, and monthly 1 on 1 meetings.
• Performs opening and closing responsibilities including carrying keys, using the alarm code, and responding to alarm calls when the building is closed.
• Conducts routine safety procedures, including screening questions, temperature checks, safety assessment observations, and action planning.
• Responds to immediate safety and employee concerns while serving as the single point of contact within the facility.

• One year of operations experience or leadership experience
• Ability to multitask in a fast-paced environment
• Beginner level proficiency with all Microsoft Office Suite software applications (i.e. Outlook, Word, Excel, and PowerPoint)
• Ability to work in a team environment
• Ability to work a flexible schedule including holidays, nights, and weekends

• One year of supervisory or leadership experience
• Associate degree or higher in business or related field

Join our team!

While you're busy delivering on our belief of making technology work for our customers, we're working to ensure you are rewarded for your passion, energy and commitment. Our pay for performance philosophy rewards results and offers you opportunities to grow in your career and increase your earning potential.

Ready? Let's do this!

If you are ready to make a difference in the lives of our customers and employees, click on the apply button below. The application will take about 15 minutes to complete and if you meet the requirements, you can expect to hear from us within 24-72 hours.