Longevity Holdings (doing business through its subsidiaries ITM TwentyFirst, ITM, The Berwyn Group, Inc., Maple Life Analytics, LexServ, Fasano & Associates and PBI Research Services) is a fast growing company that provides senior longevity data, analytics and services to the pension, benefits, life insurance, structured settlement, and life settlement markets.
As a Customer Service Specialist you provide highly accurate and timely services to Berwyn’s clients and their customers.
Job Duties Include:

• Answer Incoming calls to confirm or update mailing Address and Telephone numbers and answer questions about stale dated checks being reissued
• Placing an average of 20-25 Outbound Telephone calls per hours contacting individuals to confirm or update mailing Address and Telephone number
• Work independently on a team of 5-8 customer service specialists in a call center environment
• Navigate between 2-3 proprietary software applications using keyboard shortcuts and computer mouse in order to update participant’s records
• Utilize recommended scripts and provide an exceptional level of courtesy, professionalism, and respect
• Communicate through Microsoft Teams and Outlook with the call center team and manager

Required Skills:

• Associates or Bachelor’s degree in business or a similar focus
• Strong verbal and written communication skills
• Demonstrated attention to detail
• Experience using Microsoft Office
• Adaptability as well as the aptitude and desire to learn
• Critical thinking and problem solving

Preferred consideration given for:

• Ability to interpret and speak Spanish for our Spanish speaking clients
• Experience using a proprietary software system/database
• Experience in the insurance and/or financial services industries

Perks of working with us:

• Summer hours (Friday FLEX program): full time employees will be able to participate in our summer flex hours. Participating employees will enjoy a four-hour work day every other Friday (must still work 40 hours)
• WEX (lifestyle) funds: The company is committed to the continuous improvement and career development of employees. The purpose of the plan is to outline the resources available to support each employee’s career goals and company’s business needs.
• Career pathing: we develop a career path that identifies opportunities for advancement based on your unique skills, interests, career objectives, and details the steps needed to take.
• A sense of belonging: We are committed to offering a diverse and inclusive workplace.
• Virtual contests and giveaways plus team building activities

We give priority to candidates residing in states where we have offices: Minnesota, Iowa, Maryland, Nebraska, Pennsylvania, and South Dakota.
We will only consider applicants who live in these states: CT, DC, DE, FL, GA, IA, IL, KY, MA, MD, MN, NC, NE, NJ, OH, PA, RI, SC, SD, TN, TX, VA, and WI. Applicants outside of these states will not be considered for this position.
Longevity Holdings Inc. prohibits discrimination and harassment and will take affirmative action to employ and advance in employment qualified individuals based on their status as protected veterans or individuals with disabilities, race, color, religion, sex, national origin, sexual orientation and gender identity.
Our privacy notice is available at www.itm21st.com/longevity-holdings-privacy-notice/