SAP AMS Manager

Position Summary Oliver Healthcare Packaging designs and manufactures highlyengineered, sterile medical packaging for medical device, drug delivery, anddiagnostic markets. We have embarked on a multi-year project to implement SAPS/4 HANA & MES (Manufacturing Execution System) at all manufacturinglocations. We are implementing a singleinstance, cloud-based SAP S/4HANA environment with on-premise MES software ateach manufacturing location to support our growth. Our S/4HANA environment ishosted by SAP Enterprise Cloud Services (ECS, formerly known as HEC). This rolewill lead our SAP Center of Excellence group responsible for providingApplication Management Services (AMS) for SAP, investigate and proposecontinuous improvement requests, and manage relationships with systemintegrators, subject matter experts and the internal team leading futureimplementations.

Primary Responsibilities

• Lead the AMS function and provide oversight for the team of technical professionals to meet the needs of the business

• Meet with team members at least once per week to discuss progress, challenges and assistance needed

• Improve team performance by providing timely feedback and coaching

• Help team create and manage effective SMART goals to be measured against in performance reviews

• Lend technical expertise to assist with projects and support issues

• Coordinate proper documentation of architecture and creation of solutions to resolve common issues

• Cultivate knowledge of organization to efficiently route business support and clarifying questions to right people

• Develop and maintain relationships with global functional area leaders and subject matter experts

• Partner with all areas of the business using SAP to strengthen relationships and improve reliability

• Present to executive team on status of AMS support, enhancement projects and impact on business

• Effectively partner with outside resources to staff projects

• Track continuous improvement projects and report on status

• Manage SAP Enterprise Cloud Services (ECS) relationship and deliverables

• Provide guidance on various initiatives and how to effectively implement changes

• Consult with IT infrastructure team as necessary to diagnose and resolve system or networking issues

• Understand and maintain best practices utilizing our ITIL-based methodology and SDLC process

• Learn architecture and components of Oliver systems from support and implementation teams, and other learning resources