Assistant Store Manager

About Us: 

Bertrand’s Music is a family-owned and operated company specializing in Band and Orchestral instruments, such as Flutes, Clarinets, Saxophones, Trumpets, Violins, etc. Our main focus areas are Rentals, Lessons, Sales, and Repairs. We are looking for a talented, passion-driven Sales Associate to join our team!

We are a full-service music store and pride ourselves on our core values:

• Customer First Mentality
• Music Advocacy / Education
• Adaptability
• Trustworthy
• Community
• Teamwork
• Positivity

We have been featured as one of the top music stores in the country and have won several awards including Top 100 Music Store (13th year in a row), 2012 California Small Business of the Year, 2015 Music Industry Award, 2021 NAMM Innovation Award, and the 2023 Music Inc. Excellence Award.

Job Summary:

The Assistant Store Manager supports the Store Manager in overseeing the daily operations of the store, ensuring a seamless retail environment for customers. This role plays a critical part in maintaining the store's efficiency and service quality.

Supervisory Responsibilities:

• Assists the Store Manager in supervising retail store staff. 
• Helps in the direction, coordination, and evaluation of store operations.
• Supports supervisory tasks in line with the organization's policies and applicable laws.
• Assists in employee management processes including training, performance appraisals, and problem resolution.

Duties & Responsibilities:

• Supports daily store operations to promote efficient retail management.
• Assists in supervising sales, inventory, financial, and management aspects to enhance store performance and profitability.
• Contributes to hiring, training, supervising, and mentoring store staff, aiming for high performance and development.
• Participates in developing sales strategies to boost customer satisfaction and increase sales, rentals, & lesson engagements.
• Manages customer inquiries and issues, ensuring they are resolved promptly and professionally.
• Aids in upholding the store's presentation standards, making sure it is clean, orderly, and visually appealing.
• Responsible for accurately counting out the cash drawer at the close of each business day, preparing the deposit slip with precision, and ensuring the day's earnings are securely deposited at the bank.
• Assist in coordinating staff efforts to conduct and complete assigned spot checks on inventory, ensuring accuracy and efficiency in stock management.
• Works with the instrument repair department to ensure comprehensive customer service.
• Helps ensure the store complies with health and safety regulations and standards.
• Communicates effectively with staff regarding goals, priorities, and important information.
• Ensures completion of daily and weekly tasks in line with store procedures.
• Implements and adheres to policies and procedures under the guidance of the General Manager.
• Performs additional duties as needed.

Required Skills & Abilities:

• Understanding of musical instruments and supplies.
• Strong leadership, organizational, and problem-solving abilities.
• Excellent communication and customer service skills.
• Familiarity with retail management software.
• Flexibility to work various hours, including weekends and holidays, as needed.

Education & Experience: 

• High school diploma or equivalent; bachelor's degree in business, retail management, or a related field is preferred but not required.
• 1 years of retail management experience preferred but not required
• Basic Knowledge of Musical Instrument Industry 

Physical Requirements:

• Must be able to lift up to 25 pounds regularly.

Join our team at Bertrand’s Music and become part of a legacy dedicated to enriching lives through music. Apply now to embark on an exciting journey with us!