Job Summary: We are seeking a Bilingual Intake Specialist/Administrative Assistant to join our dynamic team. In this dual role, you will handle both administrative responsibilities and client intake procedures within a legal setting, ensuring a professional and empathetic interaction with clients who have suffered personal injuries. This position requires fluency in English and Spanish and involves comprehensive interviews, document management, and CRM administration.

Responsibilities:

• Conduct thorough and empathetic intake interviews with personal injury clients, collecting detailed information about incidents, injuries, and potential legal claims.
• Manage administrative requests and tasks within various CRM programs, ensuring accurate data entry, record-keeping, and timely communication.
• Translate legal documents and correspondences, facilitate clear communication between clients and legal professionals, and follow up with clients in writing and by phone.
• Organize and prepare documentation for legal teams, summarizing key case details, and ensuring meticulous records of client information with strict confidentiality.
• Support the training and development of new hires and assist in administrative tasks such as sending, receiving, and managing legal and administrative documents.
• Schedule appointments between potential clients and other facilities, and handle communications with adjusters and other parties.
• Provide basic information about legal processes to clients, assisting them in understanding the next steps and timelines for personal injury claims.
• Collaborate closely with attorneys, paralegals, and legal staff to relay client information and support case transitions.

Qualifications:

• Fluency in both English and Spanish, with strong interpersonal skills focused on empathy and active listening.
• Proven experience as an Administrative Assistant, Legal Secretary, or similar role; familiarity with legal terminology and processes preferred.
• Proficient in MS Office (Word, Excel, Outlook) and experienced in managing CRM systems.
• Exceptional organizational skills, with the ability to multitask and prioritize in a fast-paced environment.
• High school diploma or equivalent; additional qualification in legal or administrative fields is a plus.

What We Offer:

• Compensation: $40,000.00 to $45,000.00 annually
• Job Types: Full-time, Hybrid remote, Contract
• Schedule: 8-hour shift
• Supplemental Pay Types: Bonus opportunities

This role is perfect for someone detail-oriented, works well under pressure, and is passionate about providing empathetic support to clients in need. If you are a team player looking to make a significant impact within our legal team, we encourage you to apply.

Job Types: Full-time, Contract

Pay: $40,000.00 - $45,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Travel requirement:

• No travel

Experience:

• Microsoft Office: 1 year (Preferred)

Work Location: Hybrid remote in Orlando, FL 32801