Embark on a Revolutionary Journey with Berkshire Grey!

Berkshire Grey, Inc., headquartered in Bedford, Massachusetts, is not just a company; it's a visionary force in the realm of artificial intelligence and robotics. With a mission to reshape the future of e-commerce, retail replenishment, and logistics, we've pioneered integrated AI and robotic solutions that redefine efficiency and addresses the number one challenge in the industry labour. Our solutions orchestrate the seamless automation of pick, pack, and sort operations, setting new standards for innovation in a rapidly evolving landscape.

At Berkshire Grey, we are bound by a set of core values. We thrive on tackling industry challenges, upholding our commitments to customers, partners, and investors, and relentlessly pursuing excellence. Each day, we're dedicated to serving our customers, our community, and our exceptional team, all while driving positive change in the industry.

We're in search of an experienced Director of Partner Success who shares our passion for innovation and our commitment to revolutionizing intelligent enterprise robotics. If you're ready to be part of a dynamic team that's rewriting the future of supply chain, we welcome you to apply and help us make history.

Join Us at Berkshire Grey – Director of Systems Integration (MHE)

Are you ready to be part of a revolution in AI and robotics? Berkshire Grey is seeking a seasoned Partner Success Director to join our dynamic team in North America. In this role, you'll be at the forefront of our mission which focuses on delivering industrial grade innovative solutions to our customers. Your primary responsibilities will be to accelerate BGs growth through the overall management of our strategic partners so that they are well equipped to seek, close, manage, and delight our prospects and customers.

At Berkshire Grey, the Director of Systems Integration role is not just a starting point; it's a launchpad for those aspiring to excel in their go-to-market careers.

Are you a seasoned business leader with a proven track record in supply chain solutions? Do you have experience introducing advanced technology into the supply chain industry? If so, Berkshire Grey is looking for you to join our dynamic team.

Key Responsibilities:

• Develop and manage the day-to-day business with strategic partners.
• Serve as the primary point of contact for partner inquiries, escalations, and strategic discussions.
• Understand partners' business goals, challenges, and opportunities to provide tailored support and solutions
• Collaborate with cross-functional teams to develop and deliver partner training, resources, and tools.
• Support partner onboarding, integration, and ongoing utilization of our products or services.
• Work closely with internal stakeholders to develop and execute strategic plans for partner growth and retention.
• Identify new opportunities for partnership expansion and revenue generation.
• Facilitate partner sales opportunities handover to BG sales and solution architecture team.
• Develop and monitor key performance indicators (KPIs) and metrics to track partner success and identify areas for improvement
• Organize Quarterly Business Review meetings with each customer account and key parties internally to support.
• Communicate regularly with partners to provide updates, gather feedback, and ensure alignment on objectives.
• Represent the company at industry events, conferences, and partner meetings to strengthen relationships and drive collaboration.

Requirements:

• 10 years of proven experience in program management, partner management, or sales development in the System Integrator market.
• Entrepreneurial mindset and a hands-on approach.
• Understands how System Integrators develop successful customers.
• Experience managing large System Integrator programs or sales cycles.
• Established contacts and relationships in the System Integrator industry.
• Experience in robotics, warehouse automation, or warehouse management solutions.
• Effective verbal and written communication skills.
• Strong networking and negotiation skills.

Personal Characteristics:

The ideal candidate embodies these key attributes:

• A "customer-first" mentality aligned with overall business goals.
• Mission-driven and competitive, committed to achieving the company's mission.
• Collaborative, fostering a positive culture and delivering customer-centric solutions.
• Strong personal initiative and adaptability in a fast-paced entrepreneurial environment.
• Decisive and action-oriented, with excellent communication skills and unquestionable integrity.
• Persuasive in selling ideas and exceeding goals.
• Proactive in capitalizing on opportunities and initiating relationships.
• Attentive listening skills.

If you're ready to lead from the front, drive transformative solutions, and exceed expectations, we invite you to join Berkshire Grey's mission and help shape the future of intelligent enterprise robotics.

Travel Required: Up to 50% of the time.

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