Public Safety Dispatcher I

Link: https://www.governmentjobs.com/careers/berkeley/jobs/3516535/public-safety-dispatcher-i?keywords=public safety dispatcher&pagetype=jobOpportunitiesJobs

THE POSITION:

The City of Berkeley Police Department has an exciting opportunity, and is currently accepting applications for Public Safety Dispatcher I. This is a trainee position, upon successful completion of the City’s Public Safety Dispatcher Training Program, you will be promoted to Public Safety Dispatcher II. 

Learn to receive 911 system emergency and non-emergency calls, dispatch assignments according to police and fire procedures, operate various dispatch center equipment including computer terminals, maintain records, and perform other related work as assigned.

Typical Duties Include:

1. Answers 911 emergency and non-emergency calls, and a variety of other public safety telephone and radio communications;

2. Obtains essential information from reporting parties about the nature of the emergency and enters all calls for service;

3. Responds to inquiries by obtaining information from various government agency databases; enters control codes and searches files to research and provide information;

4. Assesses all incoming calls for both police and fire service to determine the nature of the incident and the appropriate call for service type; enters details of the calls into a Computer Aided Dispatch system to create the call for service to be dispatched by either the police or fire control dispatcher;

5. Assesses pending calls for service; determines available and appropriate police and/or fire resources; dispatches police and/or fire resources via two-way radio and/or telephone, and updates information related to the incident in the Computer Aided Dispatch system;

6. Monitors and controls all public safety radio traffic; monitors radio channels to ensure the safety of personnel in the field; maintains awareness of location and verifies status of public safety and other specified City traffic personnel;

7. Prepares broadcasts of critical police emergency calls and general information bulletins via radio and other electronic platforms;

8. Records and monitors status changes and narrative updates related to all calls for service, such as time of assignment, en route time, arrival, clearance, and other related information for each emergency and non-emergency event;

9. Utilizes telecommunications devices for the deaf (TDD), including Text to 911 technology, to communicate with hearing-impaired citizens calling for service;

10. Dispatches assignments for other City resources as assigned;

11. Alerts other agencies and coordinates mutual response radio traffic;

12. May refer calls to other resources including other City departments, and governmental and private agencies;

13. May issue case numbers to citizens who report incidents; and

14. May be required to manually process calls for service using applicable dispatch procedures.

APPLICATIONS MAY BE FILED ONLINE AT:

https://www.governmentjobs.com/careers/berkeley

2180 Milvia Street (1st floor) Human Resources Department

Berkeley, CA 94704

(510) 981-6800

hr@cityofberkeley.info

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