• Focused effort to resolve customer issues using collection and deduction resolution techniques to improve free cash flow and working capital
• Convert non-EDI invoice customers to e-mail and check paying customer to EFT
• Validate accuracy of trade deductions to approved plans and deals
• Accurately process transactions though SAP, HighRadius and other financial systems
• Analyze deductions/short payments received from our customers, validating these claims. This will include locating/retrieving backup, interpreting said backup. Properly identifying type of deduction and working with Sales and Supply Chain team to deem such deductions are valid or not.
• For deductions deemed invalid, create disputes with customers either in portal or via email.
• Establish positive cross-functional relationships to respond to the needs of the business and the customer. Work collaboratively with Sales, Customer Solutions and Supply Chain to identify and resolve issues related to deductions.
• Get involved when process improvement opportunities arise
• Ensure internal control and financial integrity over the revenue management process
• Ensure that transactions in the revenue process are recorded consistent with internal policies & accounting rules

About you:

• You have a bachelor s degree OR related work experience
• You possess Microsoft Excel skills proficiency with pivot tables, formulas, vlookups (required)
• You have strong communication and customer service skills
• You possess the ability to multi-task in a fast-paced environment (required)
• You have accounts receivable and collections experience
• You possess strong analytical and organizational skills
• You possess the skills to work well collaboratively with others as a team player (required)
• SAP and HighRadius experience (preferred)