3 Technical Support Representative Jobs in Marlborough, MA
BEPC Inc. is Hiring a Remote Technical Support Representative
W2 contract: 6-months w/ possible opportunity based on business needs and performance
Benefits: Medical, Dental, Vision & Life Insurance
Pay Rate: $28-36/hour. Please note that the actual rate will be determined by the manager after the interview if an offer is made.
Schedule:
- Typical shift: Monday to Friday, 8am-5pm (excluding holidays).
- open to all US time zones, but must be able to work between the hours of 7am - 7pm EST.
Responsibilities:
- Provide technical support and service to customers via phone and email for our Surgical Portfolio.
- Troubleshoot and diagnose technical problems using remote diagnostic tools.
- Deliver consistent, high-quality support to both external and internal customers.
- Take ownership of reported issues, demonstrate empathy, and manage them through to completion.
- Document, track, and manage all support requests, communications, and actions in the Complaint Management System (SalesForce, Oracle).
- Follow established support processes and best practices to ensure compliance and positive customer experiences.
- Ensure timely resolution of all customer requests, escalating issues as needed.
- Collaborate with team members and departments to facilitate problem resolution.
- Utilize the Knowledge Base (KB) for research during problem resolution and contribute to its growth.
- Stay current with product knowledge through training and self-study.
- Escalate service issues and concerns to management when necessary.
- Identify and embrace opportunities for continuous improvement.
- Adhere to the company's quality and regulatory compliance requirements.
- Working experience or knowledge of customer support processes and best practices.
- Excellent customer service and interpersonal skills.
- Strong verbal and written communication skills, with the ability to convey complex information effectively.
- Proven ability to multitask, work under pressure, and thrive in a fast-paced environment.
- Strong analytical and problem-solving skills.
- Proficiency in support tools such as CMS (SalesForce), Box, Agile, and Oracle systems.
- Strong knowledge of Microsoft Office products including Outlook, Word, Excel, and PowerPoint.
- Bachelor's degree or 5 years equivalent working experience.
Job Summary
Full Time
Civic & Environmental Advocacy
$70k-90k (estimate)
06/17/2023
05/17/2024
bepc.org
WESTFORD, MA
25 - 50
1987
Private
PAMELA MCKENNA
$10M - $50M
Civic & Environmental Advocacy
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The following is the career advancement route for Technical Support Representative positions, which can be used as a reference in future career path planning. As a Technical Support Representative, it can be promoted into senior positions as a Technical Communicator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Representative. You can explore the career advancement for a Technical Support Representative below and select your interested title to get hiring information.
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