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Duties and Responsibilities
Essential Functions
A. Receives, classifies, and prioritizes incoming calls and texts to 911; provides information, referrals and/or dispatches the appropriate response in a timely manner.
B. Monitors the progress of call responders to ensure safety.
C. Provides communication support to deputies and law enforcement agencies including computer checks, hit confirmation, work related telephone calls, arranging tow trucks and support from other civilian agencies.
D. Operates a variety of public safety communications equipment including 9-1-1 telephone equipment, computer aided dispatch and records keeping systems, and multi-channel radio system.
E. Maintains contact with all units on assignment; maintains status and location of field units; monitors multiple radio frequencies; and relays emergency and non-emergency information to public safety personnel in the field.
F. Inquires, interprets, verifies, receives, and disseminates information from national, state, and local law enforcement computer networks.
G. Responsible for compliance with the Data Practices Act and other related laws and regulations in the Communications Center.
H. Conducts emergency service tests.
I. Communicates disaster information and weather warnings to the appropriate personnel and agencies.
J. Performs data entry into the state and national computer network maintaining the integrity of the CJIS Hot File System.
K. Maintains all essential equipment in the dispatch center and makes arrangements for any emergency repairs.
L. Serves as an answering point for CISM (Critical Incident Stress Management) for Central Minnesota.
Additional Functions
A. Attends trainings and staff meetings.
B. Provides training and coaching to new employees.
C. Performs other duties as assigned or apparent.
Qualifications
Minimum Qualifications
A. High School Diploma; OR
B. Equivalent combination of education.
Preferred Qualifications
A. One or more years of previous dispatch experience.
Conditions of Employment
A. Must possess a valid driver's license and be able to drive in the state of Minnesota.
B. Must successfully complete a background check. This includes psychological, drug, and alcohol.
C. Must complete and pass pre-employment testing.
D. Obtain and maintain certifications and licensures.
D.1. Within one-year of hire;
D.1.1. CJIS terminal operator certification, First Aid/CPR and Power Phone training.
D.2. Within two-years of hire;
D.2.1. APCO training.
E. Ability to travel within your daily work assignment.
F. Ability to travel within Minnesota, including extended overnight stays.
G. Ability to work extended, evening and weekend hours as needed.
H. Must comply with organizational and departmental policies.
I. Performs physical/mental demands of the work environment requirements for this position.
J. Attendance during regularly scheduled work hours, and outside regular hours as necessary.
K. Effective and respectful communication and interactions with other employees, supervisors, individuals from other organizations, and citizen customers.
L. Must comply with data practices policies and standards relative to private data. Any access to private data should be strictly limited to accessing the data that are necessary to fulfill the employment responsibility. While data is being accessed, employee should take reasonable measures to ensure the private data is not accessed by individuals without a work reason. Once the work reason to access the data is reasonably finished the private data must be properly stored according to county policies and the Minnesota Statutes.
Knowledge, Skills and Abilities
A. Working knowledge of law enforcement practices and terminology.
B. Ability to solve problems and determine appropriate course of action.
C. Ability to interpret a variety of instructions furnished in written, oral, or schedule forms.
D. Ability to effectively use a computer and various software programs.
E. Ability to handle critical situations in a calm manner.
F. Ability to handle confidential information and follow data practices requirements.
G. Ability to maintain effective public relations and communicate with hostile, injured, or impaired persons.
H. Ability to use independent judgment and react quickly in emergency situations.
I. Significant ability to multi-task.
J. The ability to establish and maintain effective working relationships with others.
K. Ability to handle a variety of tasks under moderate supervision within standard operating procedures.
L. Ability to perform work involving complex and significant variables requiring analytical ability and inductive thinking.
M. Ability to maintain effective communication with outside and inside contacts and the public supplying or seeking information on specialized matters requiring detailed or technical responses.
Physical Demands & Working Conditions
A. Work is performed in an office setting. Headaches, eyestrain, and other related occupational hazards reflect the most common potential for injury.
B. Work is light duty and sedentary with ability to lift, carry or push up to 10 pounds.
C. This position is exposed to mental effort and stress.
D. This position frequently performs work under high attention to detail and deadlines.
Hours of Work
A. Work scheduled shifts that fit the 24 hour a day/7 day a week demand of the Benton County Sheriff's Office.
B. Overtime and changes to schedule may be required.
Equipment Utilized
A. Office equipment, computer, variety of database and communications equipment.
This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship. The County Board, County Administrator or appropriate Elected Official retains the discretion to add duties or change the duties of this position at any time.
Benton County is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the County will provide reasonable accommodation to qualified individuals and encourages both prospective and current employees to discuss potential accommodations with the employer.
Full Time
$37k-49k (estimate)
01/05/2024
05/29/2024
The job skills required for Public Safety Dispatcher include Customer Service, Problem Solving, Communication Skills, Data Entry, Attention to Detail, Coaching, etc. Having related job skills and expertise will give you an advantage when applying to be a Public Safety Dispatcher. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Public Safety Dispatcher. Select any job title you are interested in and start to search job requirements.
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