Job Description

Job Description

About Service Minds

With us, service is always top of mind.

Service Minds, an Altamont Capital Partners portfolio company, is the leading operator of Mister Sparky Electric, Benjamin Franklin Plumbing and One Hour Heating & Air Conditioning.

As the largest franchise operator within the Authority Brands system, Service Minds is uniquely positioned to capture market share throughout the Southeast.

Service Minds is the quintessential growth company. With operations across Florida, Alabama, Georgia, and openings planned in new markets across the Southeast in the coming years, we are actively seeking growth-minded rock-stars to join our team and drive the business forward.

Compensation & Benefits

We offer a competitive guaranteed salary plus monthly bonuses. We are proud to offer great benefits including but not limited to :

• Excellent medical, prescription, vision, dental and life insurance
• Company vehicle
• Paid time off
• 401K

Job Responsibilities

• Cares deeply about the team and holds them accountable to excellence
• Trains, develops, retains service and install technicians
• Builds wining atmosphere for the team
• Uphold white collar image in a blue collar industry
• Ensures work completed to code and customers satisfied
• Maximizes sales and profits for the branch

Skills & Experience

• High EQ able to connect, listen and understand people
• People first, selfless, servant leader mentality
• Excellent communication skills written and verbal
• Trustworthy and high integrity does what you say
• Experience leading and growing teams
• Experience in the trades preferred, but not required

Job Duties

• Conduct and present technical and communication training for team
• Approve and finalize payroll
• Conduct routine performance reviews
• Match call volume to technician count
• Conduct Job site visits and technician ride-alongs
• Manage KPI’s that lead to sales and profit success
• Manage inventory
• Maintain professional image for business
• Resolve customer complains
• Follow-up with permitting process

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