You haven't searched anything yet.
Position : Plumbing Service Coordinator / Dispatcher
Do you value professionalism and punctuality? Do you want to work with the best professionals in the plumbing industry? Then you could be a candidate for Benjamin Franklin Plumbing! If you are an individual who values a rewarding career and would like your customers to be genuinely satisfied, you may be a match for our team.
Benefits Offered : Medical, Paid Holidays, Paid Vacation, 401K
Employment Type : Full-Time / Flexible hours
Should you apply?
Yes, if you are trustworthy and loyal, dedicated, hungry for more, have amazing communication skills, can work long days, can manage details exceptionally well, can assess what needs to be done in a challenging dynamic situation and take decisive action.
We DON'T need people who jump from job to job, who can't be counted on to show up on-time and prepared to contribute, or people who are just looking to coast through life.
We are looking for a hardworking, motivated individual with a solid work ethic - If this is you, then you will fit right in with our company.
Duties and Responsibilities include but not limited to the following;
Prepares a daily schedule and coordinates efficient service calls by applying knowledge of customer schedules, peak service times and alternate routes.
Meet daily revenue goals by prioritizing the most urgent and profitable calls
Applies knowledge of service area(s) to dispatch sufficient coverage and knowledge of service vehicle operation capacity to ensure service schedules are met.
Geographical knowledge of service area and / or map reading skills.
Keep track of service technicians whereabouts
Understands, interprets and ensures adherence to applicable DOT regulations.
Operates the dispatch board according to procedures and backs up the computer system as required.
Participates in training to help boost sales and ensure quick, accurate dispatch of incoming orders
Record results of each service call using excel scoreboard. Report service performance to managers
Communicate and coordinate with various departments
Answers multi-line telephone and maintains a professional office environment and professional relations with customers and other employees.
Informs customer of their service status according to work load schedule.
Resolves operational and service problems that require immediate attention.
Equipment / Parts ordering and tracking
Customer follow-up regarding proposed jobs and or jobs in progress updates
Performs various clerical duties such as typing, photocopying, answering phones and filing. Supports team members in all aspects of office duties.
Must possess the ability to work without supervision, exercise discretion, apply common sense, and make competent decisions
Must be able to thrive and perform under stressful situations. Maintains oneself with professionalism at all times.
Ability to work with a flexible schedule, including days, nights and weekends
Qualifications :
Applicants must have reliable transportation, a stable work history, and a strong desire to succeed.
Pre-employment background check, (No criminal history) and drug screening are conditions of employment.2 years of dispatching experience a plus / Industry experience would be great!Sales experience a plusHigh School Diploma - College degree preferred
Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee.
The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling and compensation at this franchise should be made directly to the franchise location, and not to Benjamin Franklin Plumbing Corporate.
Last updated : 2024-02-24
Full Time
$57k-76k (estimate)
04/27/2023
05/10/2024
The job skills required for Plumbing dispatcher include Customer Service, Scheduling, etc. Having related job skills and expertise will give you an advantage when applying to be a Plumbing dispatcher. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Plumbing dispatcher. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Plumbing dispatcher positions, which can be used as a reference in future career path planning. As a Plumbing dispatcher, it can be promoted into senior positions as an Energy Dispatcher, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Plumbing dispatcher. You can explore the career advancement for a Plumbing dispatcher below and select your interested title to get hiring information.