Job Summary:

Provides patient care in the office setting. Provides care that meets the psychosocial, physical and general aspects of care; meets the communication needs of patient and family; provides care that reflects initiative and responsibility indicative of professional expectations, under the supervision of a physician. Maintains regulatory requirements, nursing and office policies, procedures and standards. Communicates with physicians and team members about patient's clinical condition, including results of diagnostic studies and symptomatology.

FLSA:

NON-EXEMPT

DUTIES AND RESPONSIBILITIES:

Provides direct patient care under the supervision of a physician, evaluates outcomes, and consults with other health team members as required.

Ability to assist nursing and medical staff with routine examinations and patient treatments. This includes neonate, pediatric, adolescent and geriatric patients and the general patient population.

Notifies appropriate licensed personnel when patient complains of pain.

Performs patient care responsibilities considering needs specific to the standard of care for patient's age.

Performs all aspects of patient care in an environment that optimizes patient safety and reduces the likelihood of medical/health care errors.

Demonstrates knowledge of the principles of growth and development over the life span and the skills necessary to provide age appropriate care to the patients served.

Medical and surgical asepsis is carried out during treatments and special procedures.

Ability to position and prep patients for office procedures.

Communicates appropriately and clearly to coworkers, physicians and Office Manager.

Demonstrates the ability to assist physicians with procedures and perform services requiring technical and manual skills under the direction of a physician.

Treats patients and their families with respect and dignity. Identifies and addresses psychosocial, cultural, ethnic and religious/spiritual needs of patients and family.

Interacts professionally with patient and family and involves patient and family in patient education.

Maintains infection control standards for exam/procedure rooms; cleans, disinfects, changes linen etc.

Maintains office instruments; knowledgeable of sterilization techniques and biological indicators for sterilization.

Meets current documentation standards and policies.

Maintains established office policies and procedures, objectives, performance improvement program, safety, environmental and infection control standards.

Maintains a safe, comfortable and therapeutic environment for patients and families in accordance with office standards.

Answers telephone calls in a professional manner, directs calls appropriately; refers patient problems to office physician; schedules patient appointments.

May performs basic bookkeeping and accounting responsibilities.

Ensures an adequate stock of supplies.

Assists in cost containment through appropriate ordering and conserving of supplies and equipment.

Maintains a good working relationship with all staff members of the office.

Manages and operates equipment safely and correctly. Performs preventative maintenance.

Demonstrates the ability to be flexible, organized and function under stressful situations.

Response to the patient is appropriate in emergency or physically distressful situations.

Performs other duties as assigned within the medical assistant's scope of practice.

Demonstrates the ability to deal with pressure to meet deadlines, to be accurate, and to handle constantly changing situations.

Demonstrates the ability to deal with a variety of people, deal with stressful situations, and handle conflict.

Professional Requirements:

Adheres to dress code.

Completes annual educational requirements.

Maintains regulatory requirements.

Wears identification while on duty.

Maintains confidentiality at all times.

Attends department staff meetings as required within the department.

Reports to work on time and as scheduled; completes work in designated time.

Represents the organization in a positive and professional manner.

Actively participates in performance improvement and continuous quality improvement (CQI) activities.

Coordinates efforts in meeting regulatory compliance, federal, state and local regulations and standards

Communicates and complies with the Benefis Health System Mission, Vision and Values as well as the focus statement of the department.

Complies with Benefis Health System Organization Policies and Procedures.

Complies with Health and Safety Standards and Guidelines.

Education/Experience Requirements:

Successful completion of a Medical Assistant Program

Certified Medical Assistant through the American Association of Medical Assistants (AAMA)

Completion of venipuncture class.

Current BCLS certification.