• Acts as the customer focus team key contact for receipt and entry of new orders, change orders and net change analysis from customers.
• Works with Planner on material analysis per defined guidelines in order to establish a schedule for each order.
• Processes component and non-inventory order entries and invoices as needed.
• Monitors material status on upcoming orders and flag and release orders as daily release schedule is defined.
• Monitors all orders to assure timely completion to promise date and escalate/resolve issues that may prevent timely delivery of orders.
• Acts as focal point for Production, Product Engineering, Kit-pull, Shipping and Purchasing for any issues related to priorities, holds, throughput or capacity issues, part shortages or engineering changes on released orders.
• Assists the Planning Manager or Master Planner, as needed, regarding development of, or changes to, Planning or Scheduling processes.
• Participates in analysis and management of WIP, Finished Goods and Component inventory levels
• Works with Project Management, as assigned, to process project orders, track order to completion, analyze project costs and prepare and process project invoicing and closing.
• Acts as the primary customer contact for all return issues, as assigned: Process Return Material Authorization (RMA) issue, return routing changes, return receipt and issue, return cost analysis and tracking of returns through shipment and invoicing per defined guidelines.
• Works with Finance to investigate and resolve Accounts Receivable issues.
• Assists other team members, as needed, to ensure customer needs are met.

• Excellent written and verbal communication skills
• Effective interpersonal skills
• Effective multitasking skills and the ability to take on additional responsibilities as required
• Effective organization and prioritization skills
• Demonstrate high attention to detail
• Ability to work with diverse groups
• Demonstrates discretion, confidentiality, independent judgment and professionalism.
• Ability to work with minimal supervision and guidance, exercising discretion and independent judgment.
• Understanding of and ability to use continuous improvement tools.
• Strong customer service and client focus
• Working knowledge of productivity tools, including Microsoft Office products and WebEx conferencing software
• APICS Certification (CSCP/CPIM) is a plus.
• Understanding of the extended process of material procurement, inventory analysis and advanced planning techniques.
• High School Diploma and 5 years of experience in administrative scheduling support or manufacturing, or 4 year degree and 1 year experience or internship in a manufacturing environment
• Entry level spreadsheet knowledge and basic computer knowledge
• Understanding of the extended process of order receipt and entry, material procurement, order release, assembly, shipment and invoice payment
• Understanding of the extended process of return debits and credits, return receipt and routing generation, Process Feedback System (PFS) entry and order release, return/project cost analysis and return/project invoicing and shipment
• Understanding of Enterprise Resource Planning (ERP) tools (MAPICS, Baan or equivalent)
• Ability to handle returned product following all appropriate handling and ESD guidelines
• Ability to perform functions of unpacking an verifying returned product up to two hours per day; Ability to prepare returned product for release to Production
• Participate in a continuous improvement activity
• Ability to work overtime requests when needed

Education:

• High School Diploma and 5 years of experience in administrative scheduling support or manufacturing, or 4 year degree and 1 year experience or internship in a manufacturing environment

Geographical Location: Minnesota:Winona

Physical Location: Winona, MN - East

Shift: Shift 1

Work Schedule: M-F 0800-1630

Full Time

Benchmark is an equal opportunity employer. We are bringing together a diverse workforce with unique talents, life experiences, cultures, and perspectives to promote an innovative, collaborative, and creative place to work. If you need assistance or an accommodation due to a disability, please email us at careers@bench.com .