Role and Responsibilities

The Data Order Entry Technician is responsible for providing a superior customer experience to customers and a supportive environment for the best patient care. In addition, the Data Order Entry Technician will be responsible for handling high volume phone calls and data order entry. The Data Order Entry Technician will support APS management in carrying out the mission of the company.

Responsibilities include:

• Demonstrates a working knowledge of all pharmacy rules and regulations
• Interprets faxes, escripts, verbal, and written prescription orders
• Inputs all information into LifeFile System
• Charges credit cards for orders
• Answers patient phone calls and provides excellent customer service
• Processes refill requests from patients and doctors? offices
• Calls patients about new prescriptions and IVR requests
• Calls doctors for refill requests
• Maintains compliance with Company and HIPAA patient confidentiality requirements
• Follows all policies and procedures set forth by Company
• Performs other duties as assigned