As a Front Desk Agent & Technician at Bellaire Massage Therapy, you will play a pivotal role in ensuring that our clients receive exceptional service and care during and between sessions. Your responsibilities will include:

Front Desk Responsibilities:

• Administrative Support:
• Manage scheduling and client outreach
• Update and maintain client records in Bellaire Massage app
• Comply with all laws & regulations, including HIPAA
• Assist with inventory management and supply ordering as needed
• Marketing Support:
• Develop social media marketing materials to promote BMT services and offerings
• Assist in the creation of marketing materials such as email newsletters, mailers, and promotional flyers
• Conduct follow-up communications with clients via phone, text and email to enhance client engagement and satisfaction
• Coordinate with web and other graphic design resources

Technician Responsibilities:

• Equipment Setup and Maintenance:
• Set up clients on various equipment including NeurOptimal, Infrared Sauna, AO Scan, PEMF Mat, Dolphin MPS, red light therapy, and more.
• Ensure all equipment is functioning properly and maintained according to manufacturer guidelines
• Transition rooms and equipment between clients efficiently and effectively.
• Client Support:
• Provide assistance and support to clients during their sessions, ensuring their comfort and safety
• Address any questions or concerns clients may have regarding the equipment or session procedures
• Assist with scheduling appointments

Job Functions:

• Greet and welcome clients in a friendly and professional manner
• Manage appointment scheduling using our scheduling software (e.g., Schedulicity)
• Answer phone calls and respond to inquiries from clients, prospective clients, and vendors
• Assist with client outreach and follow-up communications via phone, text, email, and social media platforms
• Coordinate social media marketing efforts to promote BMT services, events, and specials (e.g., Facebook, Instagram, Living Social)
• Assist with marketing initiatives, including creating flyers, posters, and digital content using tools like Canva
• Maintain cleanliness and organization of the front desk area and lobby
• Provide administrative support to the management team as needed
• Collaborate with massage therapists and other team members to ensure optimal client experience
• Continuously update and maintain client records and database accurately
• Assist with inventory management and supply ordering as needed
• Previous experience with customer service or marketing, preferably in a wellness or healthcare setting

Requirements:

• High school diploma or equivalent
• No criminal history (Background check required)
• Previous experience in a customer service or administrative role
• Intermediate computer skills with proficiency in Google Workspace tools (Gmail, Google Calendar, Google Docs, Google Sheets, etc.)
• Strong interpersonal and communication skills
• Ability to multitask and prioritize tasks effectively in a dynamic environment
• Detail-oriented with excellent organizational skills
• Willingness to learn and adapt to new software applications and technologies
• Passion for wellness and commitment to providing exceptional customer service
• Ability to work independently and as part of a team
• Basic knowledge of social media marketing principles and tools

Preferred Knowledge & Experience:

• Familiarity with Apple/Mac products
• Experience using cloud-based apps such as AppSheet, Canva, or similar tools
• Experience with equipment such as NeurOptimal, Infrared Sauna, AO Scan, PEMF Mat, Dolphin MPS and other equipment

Benefits:

• Competitive hourly rate based on experience
• Opportunity for professional development and growth within the company
• Unlimited use of studio equipment for individual and immediate family members when equipment is not reserved for clients

We look forward to receiving your application and potentially welcoming you to our team!

Job Type: Part-time

Pay: $14.00 - $20.00 per hour

Expected hours: 20 per week

Schedule:

• 4 hour shift
• No nights

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Required)

Language:

• English (Preferred)

Ability to Commute:

• Bellaire, TX 77401 (Required)

Work Location: In person