BELL COUNTY PUBLIC HEALTH DISTRICT WIC PROGRAM

CLERK/ BLOOD ROOM /RECEPTIONIST

Position Description: Responsible for performing designated services within a clinical setting.

Services are provided at the Temple, Killeen, Copperas Cove, Fort Cavazos and Call Center locations. Services are provided under the direct supervision of the Site Leader and/or designee(s).

Knowledge, Skills & Abilities:

• Ability to interact appropriately with clients/co-workers.
• Have genuine desire to perform in public health.
• Ability to understand the importance of medical confidentiality.
• Ability to prioritize time and responsibilities.
• Ability to take direction from authority.
• Basic office skills and use of general office machines.
• Responsibilities:
• Function as a receptionist by greeting clients, answering questions, directing clients to proper areas, taking appropriate information, etc.
• Answer telephone by making/changing appointments, doing quick intakes, giving appropriate information etc., according to WIC policies.
• Screen and verify clients’ household income, address, identification, etc., following State Agency (SA) policies and accurately input into the TXIN system.
• Accurately obtain health history using appropriate procedures and guidelines.
• Conduct or assist with nutrition education classes according to SA policies as assigned.
• Accurately plot height and weight measurements on the appropriate growth charts if needed.
• Ability to weigh and measure clients according to the guidelines and take a blood sample for a hemoglobin/hematocrit test according to guidelines.
• Accurately screen immunization records.
• Input data into the computer according to SA policies as assigned.
• Issue benefits to clients via the TXIN system and obtain signatures, explain benefits, and explain the next appointment using the TXIN generated shopping list.
• Generate daily/monthly reports as assigned.
• Communicate with SA regarding computer problems, etc. as assigned.
• Set up clinic area as needed.
• Request supplies when needed as assigned.
• Set-up and assist clients via curbside
• Regularly refer clients to other services as needed or per WIC policy.
• Assist in WIC outreach as assigned.
• Travel to other sites to perform duties as needed.
• May be required to speak another language for interpretation purposes only.
• Serve as part of public health emergency response efforts, as needed.
• Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

Necessary Special Requirements:

• Must have valid Texas driver’s license.
• Must have own transportation.
• Must have telephone.
• Requires the ability to lift clinic supplies, educational materials and machines.
• Prolonged standing, sitting, or driving may be required.
• Increased risk for exposure to and possible transmission of vaccine-preventable diseases/tuberculosis.
• Must have appropriate immunizations according to BCPHD policy.
• Limited access to clinical lab areas containing biohazardous material.

Minimal Qualifications:

• GED or high school diploma
• General knowledge of computers and office programs

Job Type: Full-time

Pay: From $11.76 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Preferred)

Language:

• Spanish (Preferred)

License/Certification:

• Driver's License (Preferred)

Work Location: In person