JOB DESCRIPTION

JOB TITLE: CUSTOMER SERVICE ASSOCIATE (CSA)

REPORTS TO: Manager and Owner

SUPERVISORY RESPONSIBILITIES: None

FLSA STATUS: Non-Exempt (Hourly)

JOB OVERVIEW: Responsible for ensuring our customers have a positive shopping experience. The CSA welcomes customers with a friendly greeting and eye contact, ensures proper merchandise presentation, operates cash register, laminating machines and other operating equipment; as well as maintains online sales and updates store website in accordance with policies and procedures. Keeps a clean work area at all times and treats fellow associates with courtesy and respect.

ESSENTIAL DUTIES and RESPONSIBILITIES:

• Processes register transactions, operates laminating machines, measures/cuts butcher paper, creates die cuts, utilizes binding machine, cutting board, website updates, online sales and follows company’s best practices and productivity standards.

• Provides prompt and efficient responses to customers and handles all customer requests in a courteous and genuinely helpful way.

• Takes accurate markdowns, counts and inventories as scheduled.

• Maintains brand name familiarity and product knowledge to assist customers with suggestions.

• Performs cleaning tasks (kitchen, bathrooms, training room, storage room, sales floor dusting, vacuum, etc..) to ensure a neat, clean and organized store.

• Safeguards confidential information, such as credit card information.

• Maintains a high level of awareness and customer contact on the sales floor to prevent customer theft.

• Reports any unsafe conditions or practices and follows safety policies to minimize risk, losses to the company and/or theft.

• Understands all policies and procedures concerning cash, credit cards, refunds, voids and offline procedures.

• Follows company policy on scheduling and timekeeping policies and practices.

• Assists with workshop trainings (scheduling, setting up, breakdown, cleaning, etc..)

• Demonstrates TRUE courtesy, respect, friendliness and professionalism at all times.

• Performs other duties as assigned.

KEY COMPETENCIES/REQUIREMENTS

• Customer Focused

• High Integrity and Trustworthy

• Excellent Interpersonal Skills

• Creative

• Self-Initiative

• Action Oriented

• English speaking required; Bilingual preferred

EDUCATION and EXPERIENCE

• High School diploma or GED

• Previous cash handling experience

• Previous work experience in a retail setting and/or school setting

• Proficiency with computers and related software applications

• Sales experience preferred

• Previous experience in Education highly preferred

PHYSICAL DEMANDS:

This position requires frequent bending, reaching, and repetitive hand movements, standing, walking, squatting and sitting, with some lifting, pushing and pulling exerted regularly throughout a regular work shift. Requires occasional lifting and carrying items weighing up to 20 pounds unassisted.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The above is intended to describe the general content and requirements for the performance for this position. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

BELL 2 BELL has the right to modify the duties and functions of the job description based on the needs of the business.

BELL 2* BELL IS AN EQUAL OPPORTUNITY EMPLOYER*'
'
Work Location:

• One location

Work Remotely

• No

Job Type: Part-time

Pay: From $10.00 per hour

Benefits:

• Employee discount

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Education:

• High school or equivalent (Required)

Experience:

• Retail sales: 1 year (Required)

Language:

• Spanish (Preferred)

Work Location: In person