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Job Description
Essential Functions:
• Work collaboratively with IT and business team members to resolve the production issues.
• Troubleshoot production issues of different criticalities with appropriate urgency and maintain the application uptime as per defined SLAs
• Perform incident resolution against established SLAs and ensure proper documentation (SOP) of the solution procedure
• Round the clock the commitment to maintain the application availability against business SLAs.
• Proactively identify, diagnose, take corrective action and resolve application system incidents and problems
• Participate in planning sessions regarding application, hardware and software changes. Actively engaged in pre- and post- implementation reviews.
• Perform & oversee the troubleshooting, bug fixing, testing, and production deployment activities
• Prepare technical designs for modifications and integrations to applications to support business processes and requirements
• Perform & oversee development and testing for major and minor enhancements
• Manage service request queue monitor and fulfill business and product support requests
• Prepare and execute unit/system test scripts to verify business logic of new or modified programs
• Manage technical handover of new applications/enhancements from Project team to Production Support
• Collaborate closely with IT team and vendors to understand the architecture and design and as warranted submit change requests for system improvements
• Document, communicate and escalate technical issues, manage to resolution and articulate business impact
• Comply with and help create/update policies and procedures, including standard operating procedure (SOP).
Education / Experience Requirements:
• College or university degree in Information Systems, Computer Science or related field
• 5-7 years of hands-on experience with production support, incident response, bug fixes major and minor enhancements
Knowledge / Skills Requirements:
#IND3
#LI-CG1
Other | Full Time
Retail
$87k-113k (estimate)
04/19/2024
05/02/2024
belk.com
CHARLOTTE, NC
15,000 - 50,000
1888
Private
LISA HARPER
$1B - $3B
Retail
Belk is a North Carolina-based company that operates 290 departmental stores selling apparel, shoes, handbags, cosmetics, jewelry, and home furnishing products.