Job Functions

Providing Excellent Customer Service:

• Proactive greeting and engaging customers warmly and with a smile.

• Impact sales both by helping and pleasing customers and by employing high-level selling skills.

Demonstrating Initiative:

• Meet or exceed solicitation goal for Belk Rewards Credit Card program.

• Meet or exceed clientele goals, where applicable.

• Understand store assortment (for assigned department), in addition to inventory available at other stores and on belk.com.

Focusing on Results:

• Meet or exceed sales goals.

• Increase units sold per transaction by recommending products to customers.

• Identify and reduce shrinkage in area.

• Work professionally and pleasantly with co-workers, customers, and managers to accomplish defined tasks.

• Maintain floor and stock areas consistent with store standards.

• Follow procedures for all systems including counts, markdowns, and inventory control.

• Comply with policies and procedures in the associate handbook.

• Accept additional duties or sharing responsibilities as requested by Sales Team Manager.

• Assist Operations teams with all non-sell duties as assigned by Sales Team Manager.

Additional Job Description:

Position Contribution Level: 

Intermediate Level

Minimum Education & Experience:

• No education requirement

• Experience in retail preferred.

Knowledge & Skills

• Excellent communication skills.

• Ability to use and learn industry technology preferred.

Physical

• Ability to use computer keyboard, touchscreen monitor, handheld devices, standard telephone, and other related business equipment

• Hand manipulation to remove sensor tags

• Ability to push / pull 100-500 pounds when moving stock carts

• Task demands vary in each department because of the different types of merchandise. Stocking requirements can involve reaching above & below shoulder level and lifting 25-50 pound boxes.

Supervisor

Sales Team Manager

Supervises

N/A