You haven't searched anything yet.
New technology enthusiast. Customer advocate who is passionate about creating great end-user experiences. Tech-savvy, collaborative, and innovative. Did we just describe you? If so, consider joining the Conversational Channels team at Spectrum.
At Spectrum, we keep more than 32 million customers connected across our 41-state footprint. Our Conversational Channels team creates self-service tools to automate the customer service experience. Our engineers utilize interactive voice response (IVR) and Chatbot to give customers the help they need without human intervention. Our CX and customer service innovation helps deliver the exceptional services and experiences Spectrum is known for.
BE PART OF THE CONNECTION
As a Senior Digital Service & CX Analyst, you’ll support customer experience requirements, process design, system changes, testing, analysis, and reporting. Additionally, you’ll evaluate emerging technologies that contribute to Charter’s vision to drive best in class IVR digital self-service.
WHAT OUR SENIOR DIGITAL SERVICES AND CUSTOMER EXPERIENCE ANALYSTS ENJOY MOST
On a given day you’ll work in a dynamic office environment overseeing and approving requirements and test plans for assigned projects. You’ll thrive in this position if you have an analytical approach to problem solving, think independently, and work collaboratively.
Required Qualifications
WHAT YOU’LL BRING TO SPECTRUM
Preferred Qualifications
SPECTRUM CONNECTS YOU TO MORE
Apply now, connect a friend to this opportunity or sign up for job alerts!
CSU340 2024-29803 2024
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 100,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
Full Time
$97k-122k (estimate)
05/07/2024
05/20/2024
spectrum.com
FOND DU LAC, WI
>50,000
1993
Public
$10B - $50B
Television & Broadcasting
Charter Communications is a Connecticut-based broadband connectivity company that offers spectrum internet, mobile, voice communication, and related services.