The Business Office Coordinator must be familiar with company policies and procedures related to billing and accounts receivable, census processing, and payroll. The Business Office Coordinator processes center information and sends it to the Corporate Office in a timely manner. He/she interfaces with the Administrator, billers and receptionists, as well as provides verbal and written reports to the Administrator and Corporate Office.

 ESSENTIAL DUTIES AND RESPONSIBILITIES:

•Processes information according to predetermined deadlines.

•Concerns his/herself with the safety of all nursing center customers in order to minimize the potential for fire and accidents. Also, ensures that the center adheres to the legal, safety, health, fire, and sanitation codes by being familiar with his/her role in carrying out the center’s fire, safety and disaster plans and by being familiar with current MSDS.

•Puts Customer Service First: Ensures that customers and families receive the highest quality of service in a caring and compassionate atmosphere, which recognizes the individual’s needs and rights.

•Must be able to interface with Administrator, billers and receptionist as well as provide verbal and written reports to the Administrator and corporate office

•Manages customer trust funds. Opens accounts for each resident that authorizes the facility to handle an account by way of signed documentation obtained from Admissions.

•Enrolls residents for direct deposit of income (SSA, SSI, VA benefits, and pension checks) and follows up to verify completion.

•Resident banking.

•Keying daily deposits into the system. Overnight original checks to National Data and keep copies for facility records.

•Keying withdrawals made from residents account through resident banking, reimbursement for clothing, personal items, hair care, television charges, etc., on a daily basis.

•Monitors, maintains and disburses the allowance according to PA 162 form for spousal, home maintenance allowance and personal allowance for residents.

•Monitor account balances to prevent accounts of reaching the resource limit $2400 per OBRA regulations. Notify appropriate facility personnel to assist in spend down of excess resources.

•Daily transmissions to National Data Care to update resident’s accounts of any transactions for the day to ensure accurate account balances.

•Bi-monthly downloads to transfer care costs from resident accounts to A/R.

•Close accounts and disburse funds accordingly as residents expire or discharge from the facility. Verify with Finance Office for outstanding balances before disbursement of funds.

•Complete and follow up on “Representative Payee Forms” as requested.

•Complete “Representative Payee Questionnaires” as to the disbursement of resident’s funds

•Must be familiar with company policies and procedures related to billing and accounts receivable.

•Census processing and payroll. 

•Mail Resident Statements quarterly, per state regulations.

Specialized Knowledge & Skills:

• MA Pending

• RFMS (resident banking)

• Fair Debt collection act

• Ability to use standard office equipment and have basic computer skills.

• Ability to interpret and apply departmental procedures.

• Ability to handle confidential information.

• Ability to make independent decisions and problem solve as appropriate.

• Ability to plan, organize, develop, implement and interpret the programs, goals, objectives, policies, procedures of the business department.

PHYSICAL, PSYCHOLOGICAL AND ERGONOMIC REQUIREMENTS:

• Successful performance of essential functions can best be achieved through consistent application of current knowledge, use of good judgment, common sense, ability to establish and carry out priorities, effective use of interpersonal skills and ongoing communication with residents, staff, families, interdisciplinary team members, and government officials, including state surveyors and ombudsmen.

• This job cannot be performed without exposure to the stresses associated with an intimate, 24-hour residential care environment that delivers care and services primarily to disabled and cognitively impaired residents. Examples of these stresses include, but are not limited to: shift rotation, weekend and holiday duty, unusual or impaired behavior by residents, family reaction to having a loved one in the nursing home, death and dying, oversight of state surveyors, ombudsmen and federal officials, presence of consultants and attorneys, and variable involvement of medical staff.

• Essential functions are carried out in a variety of positions including standing and sitting. To meet residents’ needs, virtually all positions require the ability to move freely through the building. Stopping, bending, lifting and carrying, as well as other physical demands may be required as described in the Essential Physical Demands of this position.