Job Title: eCommerce Accounts Operations Specialist

Department: Consumer Marketing

Reports to: Marketplace & eCommerce Accounts Manager

Hours Available: M-F 8:30am-5:30pm EST (1-hour lunch break)

Physical Address: 200 Sea Ln, Farmingdale, NY 11735

Salary Range: $61,750 - $108,800 (Actual compensation will be determined based on experience, location, and other factors permitted by law)

Why Work @ BEDGEAR?

If you’re looking for a career and not just a job, BEDGEAR provides a work environment that accelerates growth for all its team members. Keeping up with the everyday challenges of a fast-growing consumer goods company demands a team of all-in players, who are focused on continuous improvement, collaboration, leadership, and have a growth-mindset. If you want to elevate yourself personally and professionally, surrounding yourself with others that share the same values, beliefs, and behaviors will provide the support and extra push to reach new heights and smash new goals. At BEDGEAR you can expect to find successful teammates who exemplify our core values of being:
HUNGRY - HUMBLE - CURIOUS - CLEVER - COMMITTED - HUMANITARIAN

About BEDGEAR® PERFORMANCE®

Launched in 2009, BEDGEAR® is the brand of Performance® that provides innovative bedding by focusing on an active lifestyle and well-being. BEDGEAR’s sleep solutions are engineered with Performance fabrics that are temperature neutral and instant cooling and maximizes airflow to allow the body to naturally regulate its temperature. With a core belief of One Size Does Not Fit All™, BEDGEAR has redefined the way people view sleep by developing interactive in-store experiences and breathable bedding products that are personally fit to a consumer based on specific factors, including body type, sleep position and temperature. BEDGEAR is dedicated to integrating environmental responsibility into product development to ensure less returned goods are being sent to landfills. BEDGEAR is essential to the rest and recovery routines of professional athletes and active people who need to maximize their sleep. A proud manufacturer in the USA, BEDGEAR offers mattresses, pillows, sheets, blankets, pet beds as well as travel, kids and baby products that often feature removable and washable covers to maintain a clean and healthy sleep environment. BEDGEAR is represented in more than 4,000 retail stores across the globe and has earned more than 220 U.S. and worldwide patents, trademark registrations and pending applications. Sleep Fuels Everything®!
Learn more at bedgear.com.

Summary:The eCommerce Accounts Operations Specialist will be working with the objective of retaining and growing partnerships with key eCommerce retailers and online marketplaces. Responsibilities include account management, growing product sales and profitability, assortment planning, sales/performance reporting and analysis, and the management of promotional activities. They will be responsible for the overall management of the Bedgear online accounts while delivering an exceptional consumer experience on our eCommerce marketplaces and retailer platforms.  

Essential Functions (include but not limited to):

• Merchandise the eCommerce sites to deliver a compelling BEDGEAR online experience, through clear category navigation and storytelling.
• Establish relationships with buyers, category managers, advertising, and merchandising teams to effectively communicate and work collaboratively to drive growth in sales, profitability, market share and product rankings on category landing pages.
• Identify and monitor business KPIs focusing on goals for revenue, margin, and customer experience, as well as drive and execute initiatives to improve them.
• Work with retail advertising teams to identify new promotional opportunities by analyzing past promotions performance and making product and pricing recommendations to supervisor for inclusion.
• Responsible for following retailer promotional calendars and submitting approved promotions within retailer designated deadlines.

• Responsible for new item setups and maintenance of existing items at partner accounts, including the internal collection of content, imagery and video, and submission to retail partners via their portals and/or PIM sheets.
• Should have a thorough understanding of best-in-class assets and how to effectively market to increase traffic and searchability on sites.
• Audit retail partner websites, ensuring most up-to-date information is displayed ensuring accuracy in copy, imagery, pricing, inventory availability and items submitted for promotion are featured on sites.
• Work internally with Merchandising and Creative teams to obtain retailer-specific assets and otherwise improve content and product listings.
• Responsible for analyzing & maximizing UGC (customer reviews, Q&A, images, etc.) on retailer and marketplace websites. In working with appropriate team lead at partner accounts, ensure reviews are syndicated and up to date.
• Track and report on customer return rates at partner accounts, making recommendations and improvements to product listings to reduce occurrences.
• Monitor partner account health and metrics, working with Bedgear’s Customer Experience and Operations teams to proactively resolve SLA issues and alerting management of the same.
• Assists in software integrations with new and existing accounts for troubleshooting and testing, as well as making sure key participants are adhering to set timelines.
• Demonstrate the ability to take the initiative and make educated decisions with minimal guidance from senior management.
• Assists with the onboarding and integration of new omnichannel retailers and marketplaces.

This job description is intended as a general guideline and should not be considered an exhaustive list of responsibilities. The eCommerce Accounts Operations Specialist may be required to perform additional duties, as well as be tasked with special projects as needed.

MUST HAVE:

Ability to prioritize effectively and operate efficiently; use sound judgment to make rational decisions; ability to recognize opportunities and evoke change where applicable; must be objective v. subjective; strong follow up skills; intrapersonal skills; excellent communication skills; attention to detail and process orientation; problem solving skills; coaching and mentoring skills; must have thorough understanding of company’s confidentiality agreement.

Qualifications/Requirements:

• Must be 18 years of age or older.
• HS Diploma or GED
• Must be legally authorized to work in the United States and have IDs needed to verify.
• English proficient (reading, writing, speaking, comprehension)
• Computer savvy; proficient with Microsoft Office

Sensory Requirements: Should have working use of hearing and vision with or without the use of corrective lenses/hearing aids to be able to read paperwork, work on a computer screen for an extended period of time, and frequently speak on the phone.

Environmental: N/A - indoor office environment

Education/Experience/License Requirements:

• Bachelor’s degree in Business, or a related field.
• Intermediate experience with marketplace platforms such as Amazon, Walmart, Wayfair, and Target preferred.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Familiarity with Bedgear branding and products is a plus.

Language Skills: English proficiency required (reading, writing, speaking, comprehension). Knowledge of an additional language(s) is a plus!

Mathematical Skills: Basic arithmetic and algebra

Reasoning Ability: Solid understanding of branding and marketing communications strategies and tactics; excellent planning and problem-solving skills with limited resources; ability to effectively prioritize and project manage multiple assignments at any given time. Ability to use judgement to make important decisions.

Work Environment:  Indoor office environment most times.

Physical Demands:

Key:

N-Never

O-Occasional; 1-33% of time

F-Frequent; 34-66% of time

C-Constant; 67-100% of time

BEDGEAR® is proud to be an Equal Opportunity Employer that participates in the E-Verify program