Job Description Summary
This position is responsible for owning the quality review of domestic and international service records by identifying conflicts, dependencies and risk of release to ensure Quality Assurance Standards and procedures are met.
Job Description
We are the makers of possible
BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.
We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you'll be supported to learn, grow and become your best self. Become a maker of possible with us.
Responsibilities
1. Process service records for Bard/BD Direct and Contract Service Providers (CSP) by reviewing paperwork for accuracy, completeness and correctness.
2. Coordinate with Field Assurance (FA) in following up with service providers to clarify issues with complaint records so that the records can be closed in a timely manner in accordance with divisional target dates and regulatory requirements.
3. Perform Device History Reviews (DHR) and Process Failure Mode and Effects Analysis (PFMEA) reviews in support of complaint investigations.
4. Communicate problems, situations, opportunities, and progress to management.
5. Additional task requested, as required.
Educational Qualifications & Previous Experience

• High School Diploma or GED required. Associate degree in Business Management, Medical Office Admin, or related field preferred
• 1 to 3 years experience (medical device industry preferred)
• Familarity with service management systems ServiceMax or TrackWise a plus

Professional Skills & Key Competencies

• Proficient skills in Microsoft Office, including Microsoft Word and Excel
• Excellent organizational skills and attention to detail
• The ability to build relationships within the organization

Desired / Additional Skills & Knowledge

• Basic familiarity with MS Office Products (Word, Excel, Outlook)
• Ability to utilize a computer to enter data and prepare reports.
• Ability to lift a 20 lb load from the floor.
• Ability to be able to work with limited supervision.

For certain roles at BD, employment is contingent upon the Company's receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD's Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.
Why Join Us?
A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It's also a place where we help each other be great, we do what's right, we hold each other accountable, and learn and improve every day.
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.
To learn more about BD visit https://bd.com/careers
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
Primary Work Location
USA PA - Zelienople
Additional Locations
Work Shift