Description

About Beckhoff

At Beckhoff, automation is our calling. We empower engineers to differentiate and succeed as industry leaders to harness new technologies, embrace open standards and solve the world’s most complex problems. Founded and led by engineers, we organically create advanced controls, communication, IoT, and motion technologies that become unique tools for your one-of-a-kind challenges in an age of digital transformation. As a global partner with U.S. headquarters in Minneapolis, we remain committed to sustainability, inclusivity, and support for the people behind the automation. So, whether you’re powering the EV revolution, dazzling on Broadway, launching satellites, or harnessing the wind you can reach new heights for your business, industry, and humankind.

Description

Beckhoff Automation has an exciting opportunity to join our Product Support team. In this role you learn about Beckhoff’s wide variety of cutting-edge products and technologies. You will work with customers directly to assist them with their Beckhoff vision, motion, safety, and input/output devices. You will also work with our TwinCAT controls architecture along with a multitude of different fieldbus and EtherCAT control systems. Working at Beckhoff is a great opportunity to build and hone your mechatronic skills working with a wide variety of clients utilizing our extensive line of products and technologies.

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Diagnose and solve customers’ control systems issues using standard trouble-shooting tools and techniques.
• Perform troubleshooting and research toward the resolution of technology related problems for end users.
• Provide first-line support for Beckhoff Automation Products.
• Provide end user training working one-on-one, creating knowledgebase articles, updating wiki, or small group training.
• Prioritize incoming requests. Escalate problems (when required or appropriate) to other technicians, next level support or other departments or functions.
• Record, track, and document support requests, including all successful and unsuccessful decisions made as well as actions taken through to final resolution.
• Learn on the job when faced with new challenges / questions.
• Participate in on-call support on rotation to triage and troubleshoot after hours service requests.
• Build and Maintain an advanced level of knowledge of Beckhoff Automation products and related technologies.
• Other duties and special projects as assigned.

Benefits

• Competitive salaries and comprehensive benefits including medical/dental insurance, vision insurance, basic life and AD&D insurance, short- and long-term disability, 401k with a generous company match, paid time off and holiday pay.
• Work from home flexibility with opportunity to work from home up to two days per week.
• An open, family-oriented corporate culture.
• Opportunities for continuing education and professional development.

Qualifications

Qualifications

• Engineering or related technical field from a four-year college or technical school; or equivalent combination of education and experience.
• An understanding of automation hardware and software.
• Experience with coding and ladder logic. Languages such as C sharp, JAVA, Python, or IEC-61131.
• Practical electrical experience at the control panel level.
• Ability to read and understand electrical schematic drawings.
• Self-starter with a results driven personality.
• Strong analytical and reasoning skills.
• Ability to work in a high stress environment while maintaining professionalism.
• Excellent written and oral communication skills.
• Ability to work in a highly collaborative team environment.