SUMMARY:

Children's Dentistry of Knoxville is looking to hire a Front Desk/ Patient Care Coordinator who is excited about a fun and rewarding career in the Pediatric Dental field. 

WHO WE ARE: 

Children’s Dentistry of Knoxville is about relationships. We believe in doing things the right way, in a safe environment, so that we can earn your trust. Our goal is to establish a great relationship with your child and with your family. If we keep things that simple, then we can make a visit to our office something your child enjoys. Whether your child needs preventative or restorative dental care, we go the extra mile to make sure our patients can enjoy a friendly, upbeat visit and leave with healthy teeth and a big smile.

Visit our website: https://childrensdentistryofknoxville.com/ to learn more

WHO WE ARE LOOKING FOR:

• Proven experience in a customer service or administrative role, preferably in a dental/healthcare setting.
• Strong communication and interpersonal skills.
• Knowledge of dental terminology, procedures, and insurance processes is beneficial.
• Ability to multitask, stay organized, and work in a fast-paced environment.

RESPONSIBILITIES:

• Greet and welcome patients in a friendly and professional manner.
• Verify and update patient demographic information.
• Maintain a clean and organized reception and lobby area. 
• Answer phone calls, emails, and inquiries promptly, addressing patient concerns and questions.
• Schedule and confirm patient appointments efficiently, considering dentist availability and treatment requirements.
• Coordinate and manage the dental appointment calendar to optimize the daily schedule.
• Verify and update patient insurance information.
• Collect and process payments for services rendered.
• Provide patients with information on treatment costs, insurance coverage, and payment options.
• Collaborate with dental staff to coordinate patient care and address any scheduling conflicts.
• Maintain a clean and organized reception area.
• Address patient concerns and complaints professionally and promptly.
• Collaborate with the dental team to find solutions to patient issues.

We offer a fun and fast-paced work environment with flexible work hours, competitive salaries ($16 DOE), and excellent benefits packages.