Description

Join BIG (Beauty Industry Group), the largest supplier of professionally installed hair extensions in North America, in our mission to innovate and excel in the beauty industry. We are looking for a dynamic and strategic leader to become our Director of Computer Support. This is an opportunity to not only lead a diverse team but also to contribute to a company known for its commitment to quality, innovation, and employee development.

Team Leadership

• Lead a global team computer support professionals, ensuring alignment with BIG's goals and fostering a positive team culture. 
• Provide mentorship and professional development opportunities, focusing on skill enhancement and career growth. 
• Create an inclusive work environment that values diversity and collaboration across different time zones and cultures. 

24/7 Support Coverage

• Develop a global support model offering 24/7 coverage, optimizing shift schedules for seamless support across the US, Europe, and Australia. 
• Implement efficient workflows and processes to ensure continuous and high-quality IT support. 

User Training and Engagement

• Design and conduct user training programs to improve IT literacy and operational efficiency. 
• Act as a key communicator between the IT team and end-users, ensuring policies and procedures are well-understood. 

Issue Resolution and Escalation

• Manage swift resolution of support issues, coordinating with global teams and other technical departments. 
• Take charge in critical problem-solving scenarios, ensuring efficient escalation and resolution processes. 

Microsoft 365 Environment

• Oversee the Microsoft 365 environment, staying abreast of updates and implementing best practices. 
• Ensure optimal usage of Teams, SharePoint, and other Microsoft tools. 

Reporting and Metrics

• Establish KPIs to track and improve the team's performance and user satisfaction. 
• Regularly report to leadership with insights and strategies for continuous improvement. 

Benefits

• 401(k) with company match - $ for $ up to 4%.
• Vacation/Holiday Leave.
• Medical/Dental/Vision.
• Life and AD&D Insurance.
• Access to hundreds of discounted beauty products.
• Opportunities for growth and advancement.

Requirements

Leadership Experience: Proven record of accomplishment in leading globT support teams, with a strong focus on positive team culture and effective people management. 

Technical Proficiency: Expertise in Microsoft 365, Teams, SharePoint, and ITIL practices. Certifications in these areas are a plus.

Communication Skills: Exceptional communication abilities to liaise between technical and non-technical stakeholders.

Problem-Solving Abilities: Excellent analytical skills and decision-making capabilities, especially in high-pressure situations. 

Global Collaboration: Experience in managing diverse teams across various time zones, demonstrating flexibility and adaptability.

Beauty Industry Group is a leading consumer beauty products company with an exciting and growing portfolio of beauty brands. The BIG portfolio consists of several recognized, highly reputable hair extension brands that span a variety of distribution channels. Across its brands, BIG is the largest hair extension business in the U.S. and one of the largest globally, with a focus on the professional extensions segment.

With more than 500 team members, BIG is a unique, empowering place to work for motivated professionals who hunger to see the impact their work is making. The management team is young and entrepreneurial and has fostered a powerful culture that celebrates excellence, transparency, diversity, and integrity.

The company headquarters are located in Salt Lake City, Utah, with additional offices in California, New Jersey, Arizona, Australia, Germany, Canada, and the UK.