All applicants must apply online at www.bjwsa.org/jobs.
SUMMARY: Under general supervision, performs a variety of duties related to customer service and meter reading. Reads and records water meter readings along an assigned route that initiates billings for utility customers. Receives work from and reports to the Revenue & Billing Supervisor, but works independently when out on the assigned route.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Duties include but are not limited to:

• Reads meters either manually or by utilizing computer technology, and serving the customers of the Authority.
• Removes, resets and/or replaces meters; locates meters and water lines; tests meters and turns meters on/off as required. Locates and sequences new services. Installs and maintains radio-frequency read meters.
• Works directly in the field receiving and responding to customer concerns; repairs water leaks and meters as needed.
• Reviews meter reading schedules and assists in areas as needed.
• Performs field investigations of metering and service discrepancies.
• Provides information requested by customer service staff to meet customer needs.
• Discontinues service for delinquent accounts as determined by customer service staff.
• Performs other duties as required within the scope of responsibility.

MINIMUM QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE: Requires a high school diploma or GED with six months experience in customer service, pipeline construction, or as a meter technician or an equivalent combination of education, training and experience that provides the required knowledge, skills, and abilities. Ability to read, write and perform basic math calculations. Requires experience in Microsoft Office with the ability to use software used by BJWSA. Ability to operate two-way radio, PC, printer, copier, fax machine, 10-key calculator and postage meter.

CERTIFICATES, LICENSES, REGISTRATIONS: Must possess a valid driver’s license.

Data Conception: Requires the ability to compare and or judge the readily observable functional, structural, or compositional characteristics (whether similar to or divergent from obvious standards) of data, people, or things.

Interpersonal Communications: Requires the ability of speaking and/or signaling people to convey or exchange information. Includes the receiving of information and instructions from supervisor.

Language Ability: Requires the ability to read a variety of documents, reports, and other materials; must be able to type and/or prepare various documents and reports using the proper format, punctuation, spelling and grammar. Requires the ability to communicate with co-workers, supervisors, customers, etc. with poise, voice control, and confidence.

Intelligence: Has the ability to apply principles of rational systems to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; to interpret a variety of instructions furnished in written, oral, diagrammatic, or schedule form.

Verbal Aptitude: Requires the ability to record and deliver information and to follow verbal and written instructions.

Numerical Aptitude: Requires the ability to utilize mathematical formulas; add and subtract totals; multiply and divide; determine percentages and decimals; and determine time and weight.

Form/Spatial Aptitude: Requires the ability to inspect items for proper length, width and shape.

Motor Coordination: Requires the ability to coordinate hands and eyes in utilizing equipment.

Manual Dexterity: Requires the ability to handle a variety of items, equipment, control knobs, switches, etc. Must have moderate levels of eye/hand/foot coordination.

Color Discrimination: Requires the ability to differentiate colors and shades of color.

Interpersonal Temperament: Requires the ability to deal with people beyond receiving instructions. Must be adaptable to performing under minimal stress when confronted with an emergency.

Physical Communications: Requires the ability to talk and/or hear (talking - expressing or exchanging ideas by means of spoken words; hearing - perceiving nature of sounds by ear.)
All applicants must apply online at www.bjwsa.org/jobs.