Job Title:Help Desk Specialist III Locations:Multiple Locations (Rock Island IL ; Fort Huachuca, AZ ; Fort Detrick, MD ; Fort Stewart, GA ; Carlisle Barracks, PA ; Fort Dix, NJ; Ft Rucker, AL; Ft. Eisenhower, GA (Ft. Gordon)) Clearance:Secret Certifications:CompTIA Security CE Education: N/A Roles and Responsibilities: * Minimum five (5) year experience.
* Troubleshoot hardware and software problems in person and remotely, resolving and documenting solutions.
* Monitor backups and maintenance logs.
* Answer calls or tickets to support end users with applications, hardware, software, and networking.
* Create end user documentation and knowledge base articles.
* Support server, common user applications, desktop services, and network connectivity and associated hardware.