Job Title: Recovery Lounge Team

Company: Bears Fit

Directly Reports to: Operations Manager

Department: Operations

Bears Fit Job Descriptions and Service Standards work together to provide team members with a clear understanding of their job responsibilities and service expectations. Together they form the basis from which performance is evaluated.

Do your best always to help Bears Fit achieve its mission and promote and support our Core Values.

JOB DESCRIPTION

The Recovery Lounge Team Member plays an integral role in providing an exceptional front-line experience for our members and guests, and in doing so, contributes to the overall success of the company. Our Recovery Lounge Team provides the first impression of who we are to anyone who enters our space and is there to greet, acknowledge, and assist all members and guests.

Recovery Lounge Team members are the heartbeat of the lounge. You will be responsible for: 

• Maintaining an active knowledge of all Recovery services and promotions 
• Contacting new members to get them set up with their complimentary services 
• Advising members and guests on services that will help them meet their goals 
• Driving sales and ensuring the Lounge has the tools and knowledge needed to successfully sell packages/retail 
• Assisting with maintenance, delivery, and rebooting of Cryo chambers and tanks 
• Ensuring that all members and guests check in and have active memberships 
• Collecting dues and updating billing when appropriate
• Assisting members and guests with all inquiries and concerns 
• Reporting all issues in a timely manner 
• Contributing to maintaining the club-wide standards of cleanliness 
• Assisting other departments when necessary 
• Attending all required meetings 
• Maintaining an active and working knowledge of Bears Fit as a company, as well as services and promotions
• Remain proficient in policies and directives as outlined in the Member Services and Recovery Playbook

• General understanding of Fitness Industry
• Ability to work with computers
• Excellent customer service and interpersonal communication skills
• Independent, self-starter with strong organizational skills
• Must be a team player
• Adhere to meal and rest break periods and must clock in and out for all shift times

• High school degree or GED required
• Current CPR/AED Certification
• Must complete company HR trainings
• Cryotherapy Certification

• 1-2 years customer service experience preferred

• Must be able to lift 45 pounds
• Typing, using the telephone and computer mouse
• Frequent sitting, standing, walking, and stair climbing