DUTIES AND RESPONSIBILITIES:

• Show units to all prospects.
• Monitor condition and cleanliness of make ready units and model as well as tour path.
• Conduct pre-move in unit inspections.
• Answers the telephone and provides customer service.
• Processes rental applications.
• Prepares lease documents and handles lease signings if necessary.
• Communicates with applicants regarding application status.
• Provides accurate information on our rentals to callers and visitors.
• Ensure guest cards are complete, entered into AppFolio and follow up is completed for all prospects.
• Accumulates traffic information from various sources and prepares a consolidated report.
• Maintains awareness of local market conditions and trends by preforming market studies quarterly.
• Creates social media content and newsletters.
• Is on top of customer relations and gives assistance to current residents regarding tenancy and ensure requests are delivered and carried out with accuracy and promptness.
• Provides support to the Assistant/Property Manager as needed.
• Audits all tenant files.

QUALIFICATIONS:

• High school diploma or general education degree (GED); and one to two years related experience and/or training; or equivalent combination of education and experience.
• Two to four years related experience or equivalent
• Customer service: Manages difficult or emotional customer situations; responds promptly to customer needs; Solicits customer feedback to improve service; responds to requests for service and assistance; Meets commitments. Computer skills: Microsoft Word, Microsoft Excel, WI CCAP, TransUnion, and various rental search websites. Appfolio experience a plus.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent. 
• Well organized with ability to prioritize and multi-task
• Acute attention to detail
• Ability to work independently and as a member of various teams and committees
• Ability to deal effectively with a diversity of individuals
• Creative, flexible, and innovative team player
• Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.