Job ID: 03424 Patient Account Representative/Admissions

Reports To: PFS Director

Class: Full Time 40 hrs/wk

Date Posted: March 28, 2024

Experience: Entry Level

Desired Education Level: High School Diploma or GED

Bear Lake Memorial Hospital is seeking a Patient Account Representative to provide admissions support for customers/patients of the hospital and to perform various business office functions for the hospital.

Responsibilities include, but are not limited to:

· Assist all who enter our hospital in a professional, courteous, and helpful manner.

· Operate a telephone switchboard.

· Answer various questions from staff, patients and families.

· Obtain and input all of the necessary patient information into the operating system in a timely and accurate manner. Patient information may include demographics, insurances, financials, history, etc.

· Obtain and process any necessary co-pays, deductibles, or coinsurances at time of service.

· Present patients with appropriate documentation for signatures.

· Adhere to all government regulations pertaining to patient privacy including HIPAA and working in a confidential manner.

· Understand and articulate patient financing options to private pay individuals and the community.

· Direct patients to other hospital representatives for proper assistance as appropriate.

· Understand the hospital’s write-off policies (including charity, bad debt, administrative adjustment, etc).

· Become proficient in the use of the hospital’s operating system.

· Become proficient in Microsoft Office products such as Excel and Word to track and monitor patient statuses on an individual and general level.

· Monitor patient status through the use and generation of reports.

· Understand and work with other employees/departments that affect the revenue cycle (admitting, data processing, and billing) to ensure timely and accurate processing of patient accounts.

· Understand and complete the timely pre-authorization/pre-certification requirements for all payers.

· Be cross-trained in other departments as needed.

· Collect cash, balance the cash drawer and oversee the petty cash.

· Process and enter payments into the hospital operating system

· Must be willing to communicate (make phone calls as necessary) with patients/guarantors regarding hospital bills and effectively setting up payment arrangements on outstanding balances.

· Must be willing to facilitate the accounts receivable process using established procedures and reports, including but not limited to statement production, payment terms, and formal collection processes.

· Be willing to take call on a department rotation.

· Must be able to read, understand, follow and enforce safety procedures.

· Must be able to read, understand and communicate in English.

· Must have the ability to contribute to the most caring hospital.

Requirements:

A High School diploma or GED. Strong abilities in verbal and written communication. Working knowledge of Microsoft Office products. Organizational skills. Flexibility. Ability to schedule time effectively. Prioritize work appropriately. Ability to work as a team within and throughout departments/workgroups. Positive attitude. Commitment to quality improvement efforts. Strict adherence to confidentiality requirements. Must be able to sit for extended periods of time.

To apply: Please submit your application to the HR Dept., Bear Lake Memorial Hospital, 164 South 5th Street, Montpelier, ID, 83254 or fax it to (208) 847-4334.

Expiration: Applications will be accepted through April 7, 2024 or until filled.

Bear Lake Memorial Hospital is an equal opportunity employer and all applicants will be given fair consideration based on their academic credentials and applicable work experience.