Job Title: Financial Operations Manager

Job Type: Full-Time, Permanent

Location: Onsite, Cape Town (US hours)

About Us:

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

Position Overview:

We are seeking a Financial Operations Manager, who will be responsible for leading and overseeing strategic finance initiatives and programs within the organization. The role will involve driving cross-functional collaboration, managing project portfolios, and implementing financial strategies to support business objectives and drive operational excellence. The ideal candidate will work closely with senior leadership, finance teams, and key stakeholders to develop and execute programs aimed at improving financial performance, optimizing processes, and mitigating risks.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Key Responsibilities:

• Develop and execute strategic finance programs and initiatives aligned with the organization's objectives, priorities, and growth plans.
• Define program goals, scope, deliverables, and timelines, and establish key performance indicators (KPIs) to measure program success and effectiveness.
• Collaborate with finance teams, business units, and functional leaders to identify opportunities, address challenges, and drive alignment on program objectives and priorities.
• Facilitate communication, coordination, and knowledge sharing across departments and stakeholders to ensure seamless program execution and integration.
• Lead financial planning and analysis (FP&A) activities related to program budgets, forecasts, and resource allocation, ensuring alignment with strategic objectives and financial targets.
• Monitor program performance, analyze variances, and provide insights and recommendations to senior management for decision-making and course correction.
• Identify potential risks, dependencies, and barriers to program success, and develop risk mitigation strategies and contingency plans to address challenges and uncertainties.
• Ensure compliance with regulatory requirements, internal policies, and financial standards throughout the program lifecycle.
• Champion change management initiatives and promote a culture of continuous improvement, innovation, and adaptability within the finance organization and across the enterprise.
• Engage with stakeholders at all levels of the organization to build consensus, gain buy-in, and foster collaboration in support of program objectives and outcomes.
• Establish mechanisms for tracking and reporting program progress, milestones, and outcomes, and provide regular updates and status reports to senior leadership and stakeholders.
• Conduct post-implementation reviews and evaluations to assess program effectiveness, identify lessons learned, and capture best practices for future initiatives.

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

• Bachelor's degree in Finance, Business Administration, or related field
• 5 years' experience in a finance leadership role, with a track record of successfully leading complex initiatives and driving results.
• Strong understanding of financial principles, accounting practices, and corporate finance concepts, with expertise in financial analysis, modeling, and forecasting.
• Financial certification (CFA, CPA, etc.).
• Excellent leadership, communication, and interpersonal skills, with the ability to influence, negotiate, and build consensus across diverse stakeholders.
• Strategic thinker with the ability to translate business objectives into actionable plans and initiatives, and drive execution to achieve desired outcomes.
• Analytical mindset, with the ability to synthesize complex information, identify insights, and make data-driven decisions.
• Proficiency in project management tools, financial software applications, and Microsoft Office Suite.
• Experience working in a dynamic, fast-paced environment with competing priorities and deadlines.

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

We offer competitive compensation packages, professional development opportunities, and a collaborative work environment that values diversity and inclusion.

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

• Must be authorized to work in the country where the job is based.
• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

It is the policy of MCI and affiliates to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodation is needed, of Human Resources.

At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

MCI (www.mci.world) helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, call center services, customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.

In 2019 Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowas Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCIs subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times respectively. MCI has fifteen business process outsourcing service delivery facilities in Iowa, Georgia, Florida, Texas, Massachusetts, New Hampshire, South Dakota, New Mexico, California, Kansas, and Nova Scotia.

Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have a synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000 talented individuals with 150 diverse North American client partners across the following MCI brands: GravisApps, Mass Markets, MCI Federal Services (MFS), The Sydney Call Center, OnBrand24, and Valor Intelligent Processing (VIP).

The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.

The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.