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Description
Join the Beachwood Dental family where every role is vital and every team member is valued! We're in search of a friendly and organized front office team member to join us and help create positive experiences for our patients. We believe in fostering a culture of appreciation and teamwork, where your efforts are recognized and celebrated. Here, work isn't just about individual tasks – it's about coming together as a team to provide exceptional care and support to our patients. Be part of a supportive environment where your contributions make a real difference.
JOB CLASSIFICATION
Non-Exempt
POSITION SUMMARY
Performs a variety of administrative, general reception, insurance, and data entry duties in a cheerful and efficient manner while promoting a safe environment of minimal stress, including but not limited to the following areas: public relations, practice promotion, facility utilization, and risk management.
Responsible for welcoming/dismissing patients in a warm and friendly manner. Assists the patient in scheduling any procedures or follow-up visits and provides any necessary instructions to the patient, collects co-payments, and provides a receipt for payment to patients. Answers the telephone, schedules appointments, assists with patient finances, prints and mails statements, maintains patient records, and coordinates patient flow.
Maintains patient account information, inactivating charts when necessary, routing x-rays to the doctor for review, managing re-care and reactivation, miscellaneous correspondence and public relations duties, and purging patient charts on a quarterly basis. Responsible for accurate documentation of all patient communications in the chart and Practice Management system.
PHYSICAL REQUIREMENTS
Must be able to meet the physical requirements and demands of an active position, including but not limited to: extended durations of standing, walking, stooping, bending and sitting; manual dexterity; good eye-hand coordination; visual abilities (depth perception, ocular focus, close vision, color vision, and peripheral vision), and adequate hearing to perform daily work. Must be able to adjust physically and emotionally to a spontaneous, often fast-paced and hectic environment with a calm professional demeanor.
COMPETENCIES
Exceptional patient relations skills
Ability to maintain outgoing, friendly attitude with patients and staff even under pressure
Ability to work with interruptions and to manage multiple priorities
Ability to speak, understand and write English
Knowledge of correct grammar, spelling, and punctuation
Knowledge of organizational filing procedures and systems
Proficiency in alphabetizing and filing
Ability to write legibly and work with numbers
Ability to meet deadlines
Ability to work unsupervised
Ability to perform essential duties listed in the Daily Tasks under the Completed Task inventory
SKILLS
Computer (Microsoft Word, Excel spreadsheets, dental software, Internet, and E-mail)
Business machines (fax, copier, scanner, credit card terminal, multiple phone lines)
Facilitation, problem solving, and presentation skills
Leadership (professionalism, discretion, integrity, honesty, dedication and punctual)
SPECIFIC DUTIES
OFFICE PROTOCOL
(certain tasks assigned to this role are shared with Financial Coordinator, Treatment Coordinator or Practice Administrator or are assigned as back-up duty)
RECORDS MANAGEMENT
SCHEDULING MANAGEMENT
Office Participation
• Is an active participant in team meetings
• Promotes team concept by interacting with others in the office & NO gossip rule
• Represents office with pleasant demeanor, positive attitude, and personal grooming
• Knows and support office philosophy and mission
• Promotes the practice with enthusiasm and represent the practice philosophy for patient care and teamwork
• Enlists the help of others and offer help when asked
• Knows and follow all office policies and manuals
• Prepares for and fully participates in morning huddle
Full Time
$53k-65k (estimate)
03/20/2024
04/14/2024
beachwooddental.com
Beachwood, OH
<25
The job skills required for Patient Care Coordinator include Patient Care, Scheduling, Front Office, HIPAA, Problem Solving, Patient Flow, etc. Having related job skills and expertise will give you an advantage when applying to be a Patient Care Coordinator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Patient Care Coordinator. Select any job title you are interested in and start to search job requirements.
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