The Be Well Way: Be Well Orange County promotes a culture of customer service to create a positive experience for all who interact with and enter the Be Well vans, office spaces, and campuses, as well as throughout the treatment journey. Clients, guests, visitors, volunteers, and staff are treated with the highest level of dignity, respect, warmth, and care in a beautiful setting designed to promote wellness. The Be Well Way offers all who enter a level of support and comfort that they may not have experienced in other settings. This intentional culture inspires healing and reduces stigma.

Position Summary:

Under the direction of the Care Navigator Supervisor, the Care Navigator partners with the HOPE Central Intake & Referral center to facilitate the entry into care at the Be Well Campus, and aspects of discharge coordination. This includes client admissions and intake coordination, clinical screening/assessments to determine appropriate level of care, and acting as a liaison between admissions, programming, client and/or parents/guardian. The Care Navigator will ensure that admissions to and discharges from the Campus align with the principles of the Be Well Way.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Functions/Responsibilities

• In collaboration with the HOPE Central Intake & Referral Centers, facilitates the admissions and intake process. This will primarily take place over the phone but will also include some face-to-face assessment onsite at the Campus.
• Perform insurance benefit verifications, disseminating information to appropriate parties, as needed.
• Respond to inquiries about Campus services and provide resources and referrals when appropriate
• Answer intake calls and provide appropriate and timely linkage to programs and coordinated facilitation of intake/admissions.
• Provide appropriate and timely linkage to referral sources upon discharge, when needed.
• Work collaboratively with program staff to facilitate a coordinated and seamless process for clients entering care.
• Coordinate the scheduling of onsite admissions, as needed.
• Maintain excellent communication with client or referring party during admission and/or referral process.
• Assist with aspects of discharge planning to ensure that discharge linkages are appropriate and align with the Be Well Way.
• Document all calls and interactions in Sales Force database and ensure timely data collection needed for reporting purposes.
• Work collaboratively with HOPE Central Intake & Referral Center, Guest Services Team, Executive Director of Operations, and program providers to facilitate efficient intake and discharge processes that align with the Be Well Way.
• Cultivates and promotes a mission-driven culture of high-quality performance, with a focus on customer service, consistency, dignity, and accountability.

Other Duties as Assigned:

• Duties and responsibilities may be added, deleted, and/or changed at the discretion of management.

Requirements:

• Bachelor’s Degree in psychology, social work, addictions treatment, or commensurate experience; MPH preferred.
• 2-4 year’s work experience in mental health or substance use treating setting, or as part of clinical intake and assessment team
• Knowledge about mental health and substance use/addictions
• Proficiency with software and/or equipment (Microsoft Office applications including Outlook, Word, Excel, and PowerPoint; EHR Systems)
• Exudes a calm and competent manner, able to converse with medical professionals, lay persons, as well as persons or families in crisis.
• Ability to deal with people in crisis or potentially combative while maintaining emotional equilibrium and ease.
• Ability to concentrate on task in high traffic areas.
• Knowledge of patient rights, confidentiality, and laws pertaining to health care, mental health, and substance use.
• Must be American Heart Association BLS certified on the date of employment or within 60 days of employment and maintain current certification throughout employment.
• Ability to promote a positive, supportive recovery culture.
• Strong organizational skills with ability to prioritize projects, work relatively independently, manage multiple tasks, and meet deadlines.
• Maintains knowledge of legal guidelines pertaining to abuse/neglect reporting.
• Knowledge of Orange County resources (housing, substance abuse, mental health, shelters, etc.)
• Ability to deal with crisis and potentially combative clients while maintaining personal and emotional stability.
• Sensitivity and willingness to interact with persons of various social, cultural, economic, and educational backgrounds.
• Ability to work effectively with a diverse population, including the impoverished, unhoused, and those suffering from chronic mental health challenges.
• Ability to work independently and as part of a team.
• Knowledgeable about harm reduction, trauma-informed care, patient-centered care, and motivational interviewing.
• Valid and unrestricted California driver’s license with a good driving record and personal auto insurance.

The above statements describe the general nature and level of the work being performed for this position and are not an exhaustive list of all duties and responsibilities. Mind OC’s management team reserves the right to amend and change responsibilities to meet business and organizational needs.

Be Well OC / Mind OC is an equal-opportunity employer. We encourage applications from candidates of all backgrounds and experiences.

Job Type: Full-time

Pay: $27.00 - $32.00 per hour

Expected hours: No less than 40 per week

Benefits:

• 403(b)
• 403(b) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Paid sick time
• Paid time off
• Tuition reimbursement
• Vision insurance

Medical specialties:

• Public Health

Schedule:

• 10 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Night shift
• Weekends as needed

Work setting:

• Office

Application Question(s):

• Do you have at least 2 years of experience in mental health or substance use treating setting, or as part of clinical intake and assessment team?

Education:

• Bachelor's (Required)

Experience:

• Crisis Intervention: 2 years (Preferred)

Ability to Relocate:

• Orange, CA: Relocate before starting work (Required)

Work Location: In person