PRIMARY ROLE:

• To ensure all export and import jobs are being processed completely and accurately in order to achieve excellent service and create the PSA BDP Experience. 
• Develop, guide and monitor direct subordinate to achieve optimal performance through coaching, training and other developmental tools

JOB RESPONSIBILITIES:

• Verify all export and import jobs meets customer’s target
• Supervise export and import staff to ensure error minimization, zero delays and to maximize productivity
• Maintain close relationship with customers by proactive and responsive communications
• Responsible for ensuring that PSA BDP’s Management System Standards are followed and enforced
• Provide recommendation on staff performance to Branch Manager