This position will report toVP, Services & Operations.

• Works closely with users, stakeholders, and IT personnel to effectively and efficiently elicit requirements, streamline processes, improve access to information, and define business and technical needs.
• Creates workflow diagrams that reflect current and future business environments 
• Develops project deliverables including requirements specification documents, as-is and to-be Visio process maps and narratives, and business cases that support and justify IT capital investments.
• Conducts market research and analyses of solution alternatives, including cost-benefit, risks, issues, feasibility, and implementation schedule.
• Designs/re-designs workflows and processes to eliminate bottlenecks, chokepoints, pain points, and waste to improve productivity, decision making, and the utilization of assets and resources.
• Provides thought leadership to help employees fundamentally rethink how they do their work in order to dramatically improve customer service and reduce operational costs.
• Provides project management support, including identification and management of project issues and risks, assistance with design mockups, leading functional teams, performing benchmark analyses, and analyzing project data.
• Work through change management and communication styles to obtain buy in from users in the change. 
• Partner with IT and business teams to ensure alignment to processes and systems.