Who we are:

At BCM Controls, we are focused on our people, our culture, and our business. Our goal is to be the “Best Place You Will Ever Work!” We are growing and looking to hire great people to support our vision. BCM specializes in building automation, security systems and energy services for commercial, institutional, and industrial clientele. There is no better place to develop your skills, establish a career and make a difference than BCM Controls.

What we offer you:

• Market, competitive wages based on experience
• Opportunities for career growth, training, and development
• A recognition culture with dynamic leadership
• Work/Life Balance
• 401(k) plan with company match
• Excellent medical, dental, vision and Rx drug insurance
• Company paid Life and AD&D insurance
• Short and Long-Term Disability Insurance
• Tuition Reimbursement

What you’ll do:

The Operations Coordinator is a key member of the team working alongside our Service Operations Supervisor and Service Manager to deliver unparalleled customer satisfaction. The OC is responsible for handling incoming calls from both internal and external clients. This position requires a motivated person that is detail oriented and can answer customer calls within a busy office setting, schedule customer appointments, and dispatch technicians to daily jobs. The OC will also provide feedback to customers regarding service inquiries and make outbound calls to customers to schedule appointments for maintenance agreements.

Principle Responsibilities

• Work as part of a dispatch team.
• Schedule and dispatch Service Technicians to appropriate service appointments.
• Serve as department liaison with clients both internal and external; handling calls, answering inquiries, and conducting follow-up as necessary.
• Process and billing service work order invoices
• Coordinate material, parts, and tool purchases for service technicians
• Assist with account receivables and collections.
• Beyond the essentials, this role extends to various administrative tasks and special projects.

Who you are:

• Two (2) years of Clerical/Administrative and Dispatch experience is preferred.
• Written and verbal communication skills to effectively interact with vendors, customers, and many levels of the organization.
• Ability to work in a fast-paced team environment.
• Ability to multi-task and manage shifting priorities.
• Keen attention to detail with the ability to prioritize and meet deadlines.
• Experience with accounting systems and Microsoft Office.

Salary Range: $26.00 - $32.00 /hr

Reports to BAS Service Manager

BCM Controls provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.