BCforward is currently seeking a highly motivated Production Support for an opportunity in Jacksonville, FL & Richmond, VA! (this role is open for 2 location)

Position Title: Production Support

Location: Jacksonville, FL & Richmond, VA

Anticipated Start Date: ASAP

Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration: 12 Months.

Job Type: FULL TIME, CONTRACT, ONSITE

Pay Range: $46.20-$55.02/hr

Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Work shift: First Shift (8am - 5pm)

Requirements:

-Experience in providing Production Support on Oracle/database/SQL

-Experience as a Database Administrator, Remedy, and incident management

Position Summary:

· Learn Application functionality (focus on vendor applications)

· Understand system flows and dependencies

· Learn any file feeds that need to be monitored/alerted

· Maintain support documentation

· Document the incident engagement process.

· Handle Remedy incident and problem tickets.

· Run incident triage calls

· Cross-train teammates

· Support other Cards applications

· On-Call Rotation

· Internal Note: For PaymodeX and GRAM Primary Support

· ITIL Process, Vendor hosted applications, file transmission knowledge, Intermediate Windows and Linux navigation skills, excellent verbal and written communications. Proficient with Microsoft Word, Excel and Powerpoint. Mobile App Savvy (IOS and Andriod)

· Experience with vendor hosted applications and keeping vendors accountable for incident resolutions

· SQL query experience

· ITIL, Linux, SQL

Keywords:

Production Support, database Administrator, SQL, Oracle, database, Remedy, and incident management

Benefits:

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Job Type: Contract

Pay: $46.24 - $55.02 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off

Schedule:

• Day shift
• Monday to Friday

Work Location: In person