About Us:

At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning services: we create connections that inspire, motivate and change behavior for our customers. As the world's most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people, passion and purpose to drive business forward.

Headquartered in Chicago, with locations in 50 countries across the world, BCD M&E's team of 1,800 people are committed to sustainability and driving success for our customers, our business and ourselves. Our values are at the heart of everything we do, and we look for people that want to be a part of something special, can rise to our standards and love to bring their unique perspective to the table.

While we can't guarantee every day will be the best (who can?), we can promise a community of people who genuinely care and lead with empathy, a flexible workplace with awesome perks and challenging work that means something.

See what life is about at BCD M&E at

Intake Scheduling Supervisor

About the role:

We are seeking a motivated and experienced individual to join our team as an Intake & Scheduling Supervisor. In this role, you will be responsible for overseeing a team of Intake & Scheduling Specialists, ensuring efficient and accurate intake processes and scheduling procedures.

If you are super detail oriented, customer service focused and a team player, read on!

As an Intake Scheduling Supervisor you will:

1. Lead and manage a team of Intake & Scheduling Specialists, providing guidance, support, and mentorship.
2. Develop and implement efficient intake processes and scheduling procedures to optimize workflow and productivity.
3. Monitor and evaluate team performance, providing feedback and coaching to ensure high-quality service delivery.
4. Collaborate with other departments to streamline communication and improve overall efficiency.
5. Handle escalated customer inquiries or issues, resolving them in a timely and satisfactory manner.
6. Conduct regular performance evaluations and provide ongoing training and development opportunities for team members.
7. Maintain accurate records and reports related to intake and scheduling activities.
8. Foster a positive and collaborative work environment that promotes teamwork, innovation, and continuous improvement.
9. Perform intake scheduling duties such as:
   1. Client Intake: Act as the initial point of contact for clients requesting meeting and event spaces, gathering pertinent information such as event dates, attendance estimates, space requirements, and audiovisual needs.
   2. Qualification and Assessment: Assess client needs and event specifications to determine the most suitable venue spaces, ensuring alignment with capacity, amenities, and budgetary constraints.
   3. Space Scheduling: Coordinate with venue managers and event planners to schedule appropriate spaces for client events, considering availability, room configurations, and logistical considerations.
   4. Event Coordination: Collaborate with internal teams to ensure seamless ownership transfer of scheduled events, communicating event details, requirements, and timelines effectively to all stakeholders.
   5. Client Communication: Maintain ongoing communication with clients throughout the scheduling process, providing updates, addressing inquiries, and confirming booking details to ensure client satisfaction.
   6. Venue Utilization Optimization: Strategically allocate venue spaces to maximize utilization and revenue generation, balancing client needs with operational considerations.
   7. Documentation and Reporting: Maintain accurate records of client interactions, event bookings, and venue utilization data, generating reports as needed to track performance and inform decision-making.

You might also have:

• Bachelor's degree in Business Administration, Healthcare Administration, or related field (preferred).
• Proven experience in a supervisory role, preferably in a meetings & events or customer service setting.
• Strong leadership skills with the ability to motivate and inspire team members.
• Excellent communication and interpersonal skills, with the ability to effectively interact with staff at all levels.
• Exceptional organizational and time management abilities, with a keen attention to detail.
• Proficiency in Microsoft Office Suite and experience with scheduling software (e.g., Cvent, Momentus, Ungerboeck (USI)).
• Ability to thrive in a fast-paced environment and adapt to changing priorities.

You should know:

• This role is hybrid based in Beaverton, OR
• Our standard working hours are 8:30 AM -5:30 PM Monday through Friday
• Covid vaccination might be required for this role.

How to apply:

Click 'Apply Now' to be considered.

THE PERKS

Flexible WorkingWe believe that a flexible working environment is key to getting the best out of our teams. We will support you to work where you need to and when you need to, depending on how you work best.

Room to GrowOur line of work and business structure challenge our people in a way that inspires growth, with learning and development built into every role. We give individuals ownership over the direction and speed in which they grow.

Everyone has a voiceWe thrive on conversations that spark curiosity and empathy. No matter how big or how small, every voice is heard, considered and respected.

Make your moveThe diversity of roles across BCD M&E's global locations means that our people often find new adventures during their time with us. Join us as a meeting planner role in the UK, stay for a global marketing career - there's always room to move.

We've got you covered
Our extensive benefits include comprehensive healthcare, retirement plans, continued education support, diverse work locations, travel and hotel discounts, volunteer and sustainability opportunities and a successful employee recognition program.

We're positive. You'll love it.It starts from the top. Our leaders lead with positivity, believe in our people and trust us to do the right thing. There will always be support along your journey, in little and big ways.

We carefully consider a wide range of compensation factors, including your professional background and experience. The salary range for candidates in applicable jurisdictions in the US for the position of Intake & Scheduling Supervisor is between $65,000 - $75,000 The actual pay depends on your skills, qualifications, experience, geographical location, and project budget.

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