3 Front Desk Supervisor Jobs in Rensselaer, NY
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BBL Hospitality is Hiring a Front Desk Supervisor Near Rensselaer, NY
Job Details
Description
$18/hr-$19/hr
COME AND JOIN OUR AMAZING TEAM!
Most positions do require weekend and holiday availability.
3pm - 11pm
We are pleased to share the benefit options that we offer:
- Paid Time Off
- 401K Investment
- Referral Bonus
- Associate Development Plan Opportunities
- Internal Promotion Opportunities
- Medical, Dental, Vision, Voluntary Benefits, FSA and HSA Account options available to Full-Time associates
- Associate Travel Program Discounts
The Front Desk Supervisor oversees the front desk operation during the shift while ensuring guest satisfaction and revenue optimization through check in, check out and attentive coordination of hotel services for the guest. A neat and clean appearance must be maintained at all times. Supervisory experience, ability to build high morale and group commitments to goals and objectives. Typing, computer aptitude, interpersonal skills. Problem solving, reasoning, and training abilities. Reading, writing mathematical abilities, including basic math. Physical requirements include speaking, listening, and moving about, usually while standing up for a significant portion of the workday.
Duties to include, but not limited to:
- Same duties and skills as Front Desk Agent/Guest Services Representative.
- Responsible for all policies and procedures at the front desk as well as handouts and franchise club benefits.
- Supply the Front Desk Manager a bi-monthly inventory of guest supplies and office supplies (folios, registration cards, handouts, pens, paper clips, printer ribbons, etc.).
- Adhere to and insure all franchise standards are met by all Guest Service Reps.
- Coordinate with the Front Desk Manager and Supervisors the work schedule for the following week.
- Work closely with Front Desk Manager for future maximization of revenue, able to handle oversells, and to coordinate the same with the Manager On Duty, Sales (if a group is involved), and any other staff that is affected.
- Direct the operations of the front desk in the absence of the Front Office Manager.
- Coordinate with the Front Desk Manager the hands on training of all new GSR's in connection with the formalized training documents that are standards of the franchise training programs.
- Ensure complete customer satisfaction.
- This is a working position and hours must be flexible to meet the demands of the business. That includes weekends, nights, holidays etc.
- OPERA PMS system experience preferred.
Qualifications
Job Summary
Other
Accommodations
$41k-56k (estimate)
01/28/2024
06/07/2024
bblhospitality.com
WESTMERE, NY
50 - 100
2009
STEVE OBERMAYER
<$5M
Accommodations
Related Companies
The job skills required for Front Desk Supervisor include Front Office, Guest Service, Problem Solving, Listening, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Desk Supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Desk Supervisor. Select any job title you are interested in and start to search job requirements.
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Quotes from people on Front Desk Supervisor job description and responsibilities
Typically managing a team of billing specialists and clerks, a billing supervisor must set goals and guidelines, gather and analyze billing data, develop reports to be presented to directors and other executives, and create strategies to optimize billing
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They are responsible for all hotel services, such as guest relations, front desk, housekeeping, maintenance, revenue management, expense management, team building, and employee development.
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Prepare monthly reports and budget for front office department.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Desk Supervisor jobs
The hotel front desk supervisor must deal with any complaints quickly and efficiently, or the hotel manager will have to be contacted.
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Soft skills like Customer Satisfaction, Time Management and Teamwork are essential for Front Desk Supervisor roles and jobs.
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Provides effective sales effort at Front Desk to maximize room revenue.
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Maintains safe working conditions within department and Hotel.
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Utilize computer competencies to learn the property management systems effectively, become a property expert on the system.
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