14 Front Desk Agent Jobs in Norfolk, VA
BBL Hospitality is Hiring a Front Desk Agent Near Norfolk, VA
Front Desk Agent
Job Details
Job Location
Springhill Suites ODU - Norfolk, VA
Position Type
Full Time
Salary Range
$14.00 - $15.00 Hourly
Job Shift
Any
Job Category
Hospitality - Hotel
Description
COME AND JOIN OUR AMAZING TEAM!
Shifts Available: 7am-3pm and 3pm-11pm; must be able to work weekends
$14-$15/hour
Most positions do require weekend and holiday availability.
We are pleased to share the benefit options that we offer:
Paid Time Off
401K Investment
Referral Bonus
Associate Development Plan Opportunities
Internal Promotion Opportunities
Medical, Dental, Vision, Voluntary Benefits, FSA and HSA Account options available to Full-Time associates
Associate Travel Program Discounts
Front Desk Agent is responsible for assisting guests efficiently, courteously and professionally in all front office related functions according to the standards set forth by management. A high standard of service and hospitality must be maintained at all times. Responsible to guests. Able to work flexible schedule. Reports directly to the Front Desk Supervisor. High school diploma or equivalent preferred. Skills include: typing, computer aptitude. Interpersonal skills, reading, writing, mathematical abilities, including basic math. Physical requirements include: speaking/hearing on the phone, reading/writing/typing, lifting and carrying, reaching overhead, pushing, pulling, bending and able to walk stairs. Moving about, usually while standing up for a significant portion of the workday.
Duties to include, but not limited to :
Registers guests into the hotel in a prompt and courteous manner using up selling techniques to maximize room rates: prepares for group check in and out, and VIP arrivals; becomes informed of events/functions in the hotel during the shift.
Checks guests out of the hotel; processes customer payments according to established policies and procedures.
Responds to guest requests promptly; promotes hotel services, facilities and outlets; provides guests with information such as local attractions and directions to increase guest satisfaction.
Resolves guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests.
Books guest reservations or coordinates with reservation center.
Handles departmental accounting of moneys, receipts, guest accounts and other forms of credit; posts all charges; completes cashiers report, prepares deposit and counts cashier bank.
Issues, controls and releases guest safe-deposit boxes.
Job Summary
Full Time
$26k-34k (estimate)
05/03/2024
05/20/2024
bblhospitality.com
WESTMERE, NY
50 - 100
2009
STEVE OBERMAYER
<$5M
Accommodations
Related Companies
The following is the career advancement route for Front Desk Agent positions, which can be used as a reference in future career path planning. As a Front Desk Agent, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk Agent. You can explore the career advancement for a Front Desk Agent below and select your interested title to get hiring information.
If you are interested in becoming a Front Desk Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Desk Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Desk Agent job description and responsibilities
When guests are ready to depart, the front desk agent generates their final bills and checks them out.
12/11/2021: Atlanta, GA
A Front Desk Agent ensures customers receive the best service possible from the property.
02/10/2022: Fayetteville, AR
Some front desk agents served a hotel associate apprenticeship.
01/05/2022: Albany, GA
The front desk agent can check different guest queries, they can check different problems and various complaints.
12/01/2021: Richmond, VA
The front desk agent can also post charges towards a guest account.
01/11/2022: Cleveland, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Desk Agent jobs
Check for sold-out dates before promising availability.
12/09/2021: Johnstown, PA
Desk Clerks typically study at similar levels compared with Front Desk Agents.
02/05/2022: Portland, ME
Make checklists and to-do lists.
11/30/2021: Saint Paul, MN
Seek Out Hospitality Skills Training Opportunities.
01/27/2022: Pensacola, FL
Finally, Add A Summary Or Objective Statement.
01/17/2022: Fort Worth, TX
Step 3: View the best colleges and universities for Front Desk Agent.
