JOB DESCRIPTION

JOB TITLE: Rental Associate

FLSA: Hourly

UNUSUAL WORKING CONDITIONS: Inside/Outside

A. PURPOSE

The Rental Associate is responsible for delivering a highly satisfying customer experience demonstrated by engaging and interacting with all customers, embodying customer experience principals and philosophy, maintaining a clean and organized store environment, and processing sales accurately and efficiently at the cash register while being the first and last point of contact for all customers for equipment rental.

B. JOB DUTIES

• Execute rental process for Uhaul and other rental equipment utilizing POS software
• Welcome all customers in a friendly, helpful, and professional way.
• Treats all Customers and Associates with respect and courtesy; is friendly and professional at all times
• Assist with all special orders and items requiring a delivery or assembly
• Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone.
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store and equipment. Immediately corrects or reports any unsafe conditions or practices to General Manager.
• Understands merchandise and availability to assist customers including having knowledge of all sales or promotions occurring in the store.
• Professionally communicate with in person and remote customers as well as appropriate associates regarding stock availability, product receipts, customer orders and other calls as needed.
• Demonstrates proficient functionality and usage of applicable software applications and other store technology platforms.
• Ensure an adequate understanding of all products in the store and or demonstrate an ability to learn.
• Execute Opening and Closing duties to company standards.
• Performs pre-paid reservations / equipment rentals for all customers as needed.
• Performs S.A.L.E.S process with each customer.
• Understands the Loss Prevention Awareness program for merchandise protection standards.
• May handle Cashier duties as needed.
• Collaborates with other employees to work toward individual, team and company goals.
• Achieve sales goals per the budget of their assigned store.
• Other duties assigned by the General or Assistant Store Manager as needed.
• Ensure all Online reservations are processed in a timely manner
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards
• Receive, sort, and organize the store front by stocking shelves, arranging merchandise in an appealing manner and building product displays to enhance the customer experience.
• Maintains all promotional displays and signage in accordance to company standards.
• Ensure all inventories are properly accounted for and maintained to company standards.

C. QUALIFICATIONS

High School diploma or equivalent

Previous cashier, retail, or sales experience preferred

A commitment to service, excellence, and customer satisfaction with a friendly disposition

Knowledge of retail computer systems, MS Word and Excel a plus

Able to work flexible hours including evenings, weekends and holidays to meet the needs of the business

Basic math skills and detail oriented in cash transactions

Exceptional organizational ability, high attention to detail, and ability to multi-task

Solid team player with excellent interpersonal skills with a strong willingness to learn and takes initiative to get things done

Good judgment and decision-making skills

Great communication skills both verbally and written

Ability to assess customer concerns and provide solutions for customer satisfaction

D. PHYSICAL DEMANDS

Climb stairs and ladders using proper safety measures

Lifting up to 80 lbs.

Standing for lengthy periods of time (up to 10 hours or more)

Bending, stooping, twisting, reaching

Use of hands by utilizing POS

E. WORK ENVIRONMENT

Indoor and outdoor facility where with moderate noise and temperature levels.

Ability to work fluctuating hours during peak seasons or as business necessitates

Ability to work other positions as needed to fill business needs and cover shifts for another employee

F. BENEFITS

Medical, Dental, & Vision Health Insurance

Employer Paid Short-term & Long-term Disability Insurance

Weeks Paid Time Off

Paid Personal Holidays

401K matching

Breed & Co is an Equal Employment Opportunity Employer.

Job Types: Full-time, Part-time

Pay: $14.00 - $16.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 4 hour shift
• 8 hour shift

Work Location: In person