** Identity Management Support Specialist**

**Job Category****:** IT **Requisition Number****:** IDMSU005066 Showing 1 location **Job Details**

**Description**

**Position Information**

Job Title: IDM Support Specialist

Department: IT Identity Management

FLSA Status: Non-Exempt

Reports to: IDM Manager

Full/Part Time Status: Full-Time

Work Location: Gardena, CA

Travel Requirement: 0-10%

**Education**

Minimum Education Level: Associates Degree

Combination of Experience and Education can meet the job requirements: Yes

**Language Requirement**

English: Written: Advanced Verbal: Fluent

Korean: Written: N/A Verbal: N/A

**Computer/Systems Knowledge Requirements**

Microsoft Outlook: Intermediate

Microsoft Word: Intermediate

Microsoft Excel: Intermediate

Microsoft PowerPoint: Intermediate

Active Directory: Intermediate

**Responsibilities & Duties**

Works with the IDM leadership in scheduling, coordinating, and performing User Access Review (UAR) activities

Works with IT support teams, business unit and application stakeholders in identifying and correcting user access issues as required

Performs administration of user accounts for bank applications as assigned

Processes IDM tasks as assigned utilizing the IT ticketing system

Assists the IDM team leadership in completing tasks for department and/or company initiatives

Performs tasks as assigned to meet and audit/examiner requests

Gathers information related to supported application user security and escalates application security issues as needed

Responsible for documenting and managing tasks and schedules of the user access review process through completion

Provides UAR documentation as required to second line for monitoring requirements

Participate in the planning, development, and task execution of IDM initiatives

Works with other bank units to gather requirements/information as needed for completion of projects and initiatives

Assists analysts, designers, and system owners in the testing of access systems as assigned

Ensures assigned deliverables are met and meet quality standards

Assists the IDM leadership in coordination and completion of initiatives to resolve audit deficiencies and recommendations

Ensures IT control guidelines, policies and procedures are followed appropriately

Looks for continual improvement opportunities for support processes and makes recommendations as appropriate.

Creates documentation on IDM support process and procedures as assigned

**Job Qualifications/Requirements**

Required: Minimum of 1-3 years of experience in Information Technology or related access control area

Required: Required: Basic understanding of data privacy and NPPI regulations

Required: Basic understanding of provisioning and knowledge of least privilege methodology

Required: Ability to respond effectively to the most sensitive inquiries or complaints.

Required: Willing to learn and grow knowledge around data and access security principals

Required: Basic analytical skills including the ability to define problems, collect data, establish facts, and draw conclusions.

Required: Knowledge of applicable laws and regulations as they relate to security

Required: Strong understanding of the organizations goals and objectives

Required: Ability to speak and provide written communication in a manner that lends to cooperation with peers and user groups

Required: Basic understanding of banking and financial systems.

Required: Ability to remain flexible to adapt to changes in the work environment.

Required: Ability to take initiative and prioritize and coordinate tasks; good time-management, problem prevention, and problem-solving skills.

Must adhere to all banks policies

**Physical Demands**

Lifting/Carrying

Under 10 lbs: Occasional (1% - 33% of the time)

1120 lbs: Occasional (1% - 33% of the time)

Pushing/Pulling

Under 10 lbs: Occasional (1% - 33% of the time)

1120 lbs: Occasional (1% - 33% of the time)

Twisting/Turning

Reach over shoulder: Rarely (Less than 1 hour per week)

Reach over head: Rarely (Less than 1 hour per week)

Reach outward: Rarely (Less than 1 hour per week)

Climb: Rarely (Less than 1 hour per week)

Crawl: Rarely (Less than 1 hour per week)

Kneel: Rarely (Less than 1 hour per week)

Squat: Rarely (Less than 1 hour per week)

Sit: Constant (Over 66% of the time)

Walk-Normal Surfaces: Frequent (34% - 66% of the time)

Walk-Uneven Surfaces: Rarely (Less than 1 hour per week)

Walk-Slippery Surfaces: Rarely (Less than 1 hour per week)

Stand: Occasional (1% - 33% of the time)

Bend: Occasional (1% - 33% of the time)

Other

Keyboard/Ten Key: Constant (Over 66% of the time)

Fingering (fine dexterity): Occasional (1% - 33% of the time)

Handling (grasping, holding): Occasional (1% - 33% of the time)

Repetitive Motion Hands: Occasional (1% - 33% of the time)

Repetitive Motion Feet: Occasional (1% - 33% of the time)

**Position Information**

Job Title: IDM Support Specialist

Department: IT Identity Management

FLSA Status: Non-Exempt

Reports to: IDM Manager

Full/Part Time Status: Full-Time

Work Location: Gardena, CA

Travel Requirement: 0-10%

**Education**

Minimum Education Level: Associates Degree

Combination of Experience and Education can meet the job requirements: Yes

**Language Requirement**

English: Written: Advanced Verbal: Fluent

Korean: Written: N/A Verbal: N/A

**Computer/Systems Knowledge Requirements**

Microsoft Outlook: Intermediate

Microsoft Word: Intermediate

Microsoft Excel: Intermediate

Microsoft PowerPoint: Intermediate

Active Directory: Intermediate

**Responsibilities & Duties**

Works with the IDM leadership in scheduling, coordinating, and performing User Access Review (UAR) activities

Works with IT support teams, business unit and application stakeholders in identifying and correcting user access issues as required

Performs administration of user accounts for bank applications as assigned

Processes IDM tasks as assigned utilizing the IT ticketing system

Assists the IDM team leadership in completing tasks for department and/or company initiatives

Performs tasks as assigned to meet and audit/examiner requests

Gathers information related to supported application user security and escalates application security issues as needed

Responsible for documenting and managing tasks and schedules of the user access review process through completion

Provides UAR documentation as required to second line for monitoring requirements

Participate in the planning, development, and task execution of IDM initiatives

Works with other bank units to gather requirements/information as needed for completion of projects and initiatives

Assists analysts, designers, and system owners in the testing of access systems as assigned

Ensures assigned deliverables are met and meet quality standards

Assists the IDM leadership in coordination and completion of initiatives to resolve audit deficiencies and recommendations

Ensures IT control guidelines, policies and procedures are followed appropriately

Looks for continual improvement opportunities for support processes and makes recommendations as appropriate.

Creates documentation on IDM support process and procedures as assigned

**Job Qualifications/Requirements**

Required: Minimum of 1-3 years of experience in Information Technology or related access control area

Required: Required: Basic understanding of data privacy and NPPI regulations

Required: Basic understanding of provisioning and knowledge of least privilege methodology

Required: Ability to respond effectively to the most sensitive inquiries or complaints.

Required: Willing to learn and grow knowledge around data and access security principals

Required: Basic analytical skills including the ability to define problems, collect data, establish facts, and draw co