SUMMARY:

Responsible for providing a safe and memorable food and beverage experience for our guests.

JOB DUTIES:

• Provides friendly personalized service to all guests.
• Maintains established par levels for food, beverages and service supplies. Takes inventory, reorder supplies.
• Receives merchandise, confirms it with the order, labels it (if necessary), and stores it in the proper location. Follows the First-in/First-out inventory management system to prevent unused and/or expired items.
• Adheres to all applicable company, brand, and local health department requirements.
• Prepares & arranges food & beverage items in an attractive, abundant-looking, organized, clean presentation in-line with company / brand standards. Continuously monitors and replenishes buffet as needed. 
• Maintains temperature control so that all hot/cold food is safe for consumption.
• Setup dishes/trays, napkins, utensils, cups and other service ware.
• Maintains cleanliness & appearance of dining & service areas – arranges furniture, clears and cleans tables, cleans spills, removes trash.
• Breaks down buffet, properly disposing of food items that cannot be reused; Properly stores reusable food items.
• Washes and stores serving equipment including utensils, displays, chafing pans.
• Cleans dispensers and equipment daily. Performs routine extensive cleaning per manufacturer's recommendations.
• Cleans service and dining area. Vacuums carpet, mops floor, wipes walls, etc.
• Additional duties may be added at any time at the discretion of management

Consistently models the behavior of a ‘Baywood Ambassador’ who:

• Maintains a professional image, including grooming, verbiage, and body language, at all times.
• Warmly greets both guests and coworkers (using the 10/5, first and last rule) every time they come in contact.
• Actively listens to guests, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction.
• Fosters teamwork by offering assistance to others, as needed.
• Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues. Reports discrepancies to the proper department.
• Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures.
• Recommends other Baywood properties to our guests, when appropriate.
• Makes genuine effort to identify and seize each golden opportunity to 'WOW the guest!' demonstrating our mottom 'It's Better at Baywood!'

SKILLS/QUALIFICATIONS:

Educational/Vocational Preparation:

• • High school graduate or equivalent preferred.
  • Food Handlers Certification/Training preferred.

Experience:

• • Previous food service experience preferred; however, the ability gained through 1 years experience related employment (customer service) or on-the-job training may substitute for food service experience

Additional Skills:

• • Ability to complete and pass a state or nationally recognized food safety program.
  • Ability to communicate effectively, both written and oral.
  • Ability to read and understand packaging labels, preparation instructions, manuals.

PHYSICAL DEMANDS:

• Walking and Standing: 98% (Must be able to stand for the entire shift, usually 8 hours)
  • Must be able to carry 40 lbs. up to 25 feet.
• Sitting: 2%
• Bending, Stooping, Stretching: 50%
  • Must be able to bend at the knees with up to 40 lbs., standing to an upright position.
• Lifting, Push/Pull: 50%
  • Must be able to lift 40 lbs. to the waist, chest, and above the head.
• Driving: none
• Traveling: none

Environmental Conditions:

• Inside: Protection from weather conditions but not temperature changes
• Outside: Rarely