Tasks and Responsibilities:

• Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries such as, handle incoming and outgoing calls by using a clinical research database to recruit, screen, determine eligibility, schedule, follow-up with potential study patients and respond to inquiries relating to advertising and referrals to research studies.
• Keeps patient appointments on schedule by notifying the study coordinator or study physician of patient's arrival.
• Conduct interview and screen potential study participants over the telephone using study questionnaires to actively recruit study participants in accordance with each study protocol.
• Review chart completion and scan documents into Portal
• Enter data into study related portal

• Build rapport with study patients during their clinic visit
• Assist study team to prepare patient's chart for study visits
• Maintains a clean, professional and organized office appearance.
• Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs.
• Ensures availability of treatment information by filing and retrieving patient records.
• Contributes to team effort by accomplishing related results as needed.

Qualifications and Skills

• Candidates with prior experience in the Medical setting or Clinical Research Industry are highly desirable
• Minimum of 1 year or more in the previous job experience in Medical Front Desk
• Valid driver's license, insurance, and reliable transportation
• Clean background and drug test
• Excellent written and verbal communication skills
• Highly organized with attention to detail
• Ability to multi-task in an orderly fashion
• Excellent customer service skills and some telemarketing sales skills
• Strong problem-solving skills
• Professional appearance and demeanor
• Flexible work schedule with the ability to work on evenings, weekends and holidays as needed

Required Work Shift

• Full time hours: Tuesdays to Saturdays: 9:00AM to 5:30PM with flexibility to work earlier or later when required.
• Sundays and Mondays OFF.

Job Types: Full-time, Contract

Pay: $20.00 - $22.00 per hour

Schedule:

• 8 hour shift
• Day shift

COVID-19 considerations:
Face masks are required working in the office. The office provides face mask. All staff must be vaccinated with COVID-19 vaccine.

Education:

• Associate (Preferred)

Experience:

• Customer service: 1 year (Preferred)
• Medical office: 1 year (Preferred)
• Microsoft Office: 1 year (Preferred)

Work Location: One location