Full Job Description

Qualifications

• Must possess good writing skills and be able to read, write and communicate fluently in English
• Excellent verbal communication and customer service skills a must
• Must present a neat and professional appearance
• Work requires flexibility
• Work prefers Bilingual abilities
• Knowledge of collective bargaining agreement helpful

Supervisor Responsibilities

• Conducts inspections for cleanliness and uphold standards of daily staff of 6-8 employees effectively
• Listen and respond to guest inquiries in a professional manner
• Answer questions and offer assistance by providing accurate information on services relating to hotel.
• Supervises Property Housekeeping Hourly staff, assist with interviews, evaluation and progressive discipline action when required
• Implement and monitor departmental/hotel policies and procedures to ensure quality service
• Must enforce all OSHA and Safety policies and procedure
• Generate, review and analyze a variety of reports on a daily basis in order to monitor efficiency and costs
• Maintain work area in a clean and safe manner
• Report problems found in operation and any unsafe equipment or unusual situations requiring action
• Report all maintenance discrepancies and situations in a timely manner and effectively follows through
• Ensures all tower public areas are cleaned and well maintained upholding hotel standards
• Provide input into both short and long-term goals and assist in implementing specific strategies to achieve the goals
• Monitors all supplies and amenity levels in assigned areas
• Works closely with Managers communicating accurate room status information to the front office staff

MUST BE ABLE TO WORK WEEKENDS

POSITION SUMMARY: Cleans guest rooms, hallways, and other assigned areas, maintaining established quality standards.

PRIMARY RESPONSIBILITIES:

• Reports to work on time when scheduled.
• Receives room assignments and keys from Executive Housekeeper.
• Obtains housekeeping cart from storage room and verifies that cart is properly stocked.
• Cleans assigned rooms in accordance with standard operating procedure, performing duties such as dusting, vacuuming, changing linens, restocking paper and soap supplies.
• Completes room assignment sheet, recording completed rooms and special comments.
• Complete a stayover with the visual mindset as a check out except with the guest belongings currently in the room.
• Completes Maintenance Work Orders for rooms needing maintenance repairs.
• Vacuums hallways in assigned section of rooms.
• Collects soiled linens and delivers to laundry room.
• Completes most of assigned rooms check prior to 3:00 pm; exceptions will apply. Reports any discrepancies to Executive Housekeeper.
• Restocks housekeeping cart and returns cart to storage room.
• Maintain and organizes their cart in an in housekeeping closet orderly fashion
• Deep cleans guest rooms according to standard operating procedure as assigned.
• Returns keys and room assignment sheet to Executive Housekeeper and obtains approval to clock-out.
• Maintains compliance with company policies, practices, procedures and safety standards.
• Reports in uniforms, which is cleaned and pressed.
• Attends and participates in all staff meetings.
• Performs other duties as assigned.

Job Types: Full-time, Part-time

Pay: $11.00 - $15.00 per hour

Shift:

• 8 hour shift
• Day shift

Education:

• High school or equivalent (Preferred)

Experience:

• Cleaning Experience: 1 year (Preferred)
• Hotel Experience: 1 year (Preferred)

Work Location: In person