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Duties and Responsibilities:
· Greet each and every guest as they enter the hotel and provide personal service at all times
· Approach all encounters with guests as well as employees in a professional and personalized manner throughout all areas of the hotel
· Maintain regular attendance and timeliness in compliance with hotel standards, as required by scheduling, which will vary according to the needs of the hotel
· Maintain a professional image and positive attitude at all times
· Make guest reservations and operate PBX calls
· Perform accounting duties such as resolve charge disputes, process corrections and/or adjustments to accounts, post charges to accounts, count drawer and prepare cash deposits
· Report pertinent information to the next shift per hotel policy
· Actively participate in daily briefings and meetings
· Ensure that the safety & confidentiality of all matters pertaining to guests are met in accordance with hotel standards
· Understand and execute hotel emergency procedures if an incident should occur
· Identify and solicit potential new loyalty rewards members
· Build rapport with VIP’s, loyalty members, and distinguished visitors
· Respond to all guest inquires, complaints and requests in a timely and efficient manner to ensure guest satisfaction
· Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service
Management Contributions for Success:
· Providing training on the brand standard for Front Desk Agents
· Provide feedback throughout training process
· Assist with any training that may be required to enhance job performance
Qualifications and Requirements:
· Basic reading, writing and math skills
This job requires the ability to perform the following:
· Carrying or lifting items weighing up to 50 pounds and the ability to push and pull
· Prolonged standing and moving about the hotel
· Frequently handling objects and equipment to maintain the facility
· Frequently bending, stooping and kneeling
· Able to work alone as well as being a team member
· Have the ability to work a flexible schedule including nights, weekends and/or holidays
Job Types: Full-time, Part-time
Pay: $12.00 per hour
Benefits:
Schedule:
Ability to commute/relocate:
Experience:
Work Location: One location
Full Time | Part Time
$29k-43k (estimate)
12/07/2022
01/05/2023
The job skills required for Front Desk Agent include Customer Service, Scheduling, Accounting, Confidentiality, Planning, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Desk Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Desk Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Front Desk Agent positions, which can be used as a reference in future career path planning. As a Front Desk Agent, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk Agent. You can explore the career advancement for a Front Desk Agent below and select your interested title to get hiring information.
If you are interested in becoming a Front Desk Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Desk Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Desk Agent job description and responsibilities
When guests are ready to depart, the front desk agent generates their final bills and checks them out.
12/11/2021: Atlanta, GA
A Front Desk Agent ensures customers receive the best service possible from the property.
02/10/2022: Fayetteville, AR
Some front desk agents served a hotel associate apprenticeship.
01/05/2022: Albany, GA
The front desk agent can check different guest queries, they can check different problems and various complaints.
12/01/2021: Richmond, VA
The front desk agent can also post charges towards a guest account.
01/11/2022: Cleveland, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Desk Agent jobs
Check for sold-out dates before promising availability.
12/09/2021: Johnstown, PA
Desk Clerks typically study at similar levels compared with Front Desk Agents.
02/05/2022: Portland, ME
Make checklists and to-do lists.
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Seek Out Hospitality Skills Training Opportunities.
01/27/2022: Pensacola, FL
Finally, Add A Summary Or Objective Statement.
01/17/2022: Fort Worth, TX
Step 3: View the best colleges and universities for Front Desk Agent.