2 hotel front desk agent Jobs in lawrenceburg, in
Hollywood Casino Lawrenceburg is Hiring a Hotel Front Desk Clerk- Full Time Near Lawrenceburg, IN
WE’RE CHANGING ENTERTAINMENT. COME JOIN US.
We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.
Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!
WE LOVE OUR WORK.
- Provides friendly and efficient service to guests during check in/check out procedures.
- Makes and confirms reservations and assists guests with problems or questions.
- Obtains information necessary to guarantee rooms (e.g., identification, Credit card verification, etc.).
- Performs Front Desk, Call Center, and other hotel-related duties when necessary.
- Keeps Hotel Services Supervisor informed of any problems.
- If assigned to “grave shift,” performs Night Audit duties and completes Flash Report in a correct and timely manner.
- Answers all reservation inquiries according to established guidelines, including assisting guests warranting complimentary accommodations.
- Maximizes resort revenues by selling reservations based on predetermined rate strategies.
- Accurately enters all reservations into the computer system according to department policy and procedure.
- Provides information to guests regarding local services and events.
- Assists the Player Development team with all reservations and requests.
- Performs group block management, including the entering of room lists, inventory control, coordination of casino reservations, checking resort room arrivals, and maintaining a professional relationship with all departments associated with the resort.
- Verifies duties and examines work for accuracy, neatness, and adherence to established policies and procedures.
- Remains current on all casino activities and assists guests with all inquiries.
- Answers phone and assists with clerical tasks.
- Ensures that rooms are clean prior to issuing keys.
- Receives cash, checks, Credit cards, and comps in payment, obtaining proper approval and authorization.
- Maintains an operating bank, renders bills, and issues change.
- Ensures the timely delivery of all messages, mail, and packages left for guests and departments within the Hotel/Casino.
- Responsible for the control of safe deposit transactions.
- Works closely with the Executive Hosts to ensure that all complimentary and high-end amenity offerings are provided consistent with the agreed-upon arrangements.
- Empowered to ensure guests’ problems/concerns are resolved in a prompt, courteous, and efficient manner.
- Performs all other related and compatible duties as assigned.
- Maintains strict confidentiality in all company matters.
BRING US YOUR BEST.
- High School Diploma or equivalent required.
- Prior Hospitality or Front Desk experience preferred.
- Strong computer skills with proficiency in Microsoft Office applications preferred.
- Ability to maintain a high level of confidentiality and professionalism.
- Must possess excellent customer service and interpersonal skills.
- Must have good written and verbal communication skills; must be fluent and literate in English.
- Must have basic math and money handling skills. - Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
- Must have ability to work efficiently in a team-oriented environment.
- Ability to meet deadlines and effectively manage multiple priorities in a demanding work environment.
- Must be able to work a flexible schedule including nights, weekends, holidays, and fluctuating days off.
STAY IN THE GAME. FOLLOW US.
We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.
Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.
We're changing entertainment. Follow us.
Equal Opportunity Employer
Job Summary
Full Time
Sports & Recreation
$26k-35k (estimate)
11/02/2023
03/09/2025
hollywoodindiana.com
Lawrenceburg, IN
<25
Sports & Recreation
Related Companies
The job skills required for Hotel Front Desk Clerk- Full Time include Customer Service, Credit Card, Microsoft Office, Confidentiality, Verbal Communication, Computer Systems, etc. Having related job skills and expertise will give you an advantage when applying to be a Hotel Front Desk Clerk- Full Time. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Hotel Front Desk Clerk- Full Time. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Hotel Front Desk Clerk- Full Time positions, which can be used as a reference in future career path planning. As a Hotel Front Desk Clerk- Full Time, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Hotel Front Desk Clerk- Full Time. You can explore the career advancement for a Hotel Front Desk Clerk- Full Time below and select your interested title to get hiring information.
If you are interested in becoming a Hotel Front Desk Clerk, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Hotel Front Desk Clerk for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Hotel Front Desk Clerk job description and responsibilities
Assigning guests to their rooms and distributing hotel room keys.
03/25/2022: Appleton, WI
Hotel Front Desk Clerk provide customer service to guests at the establishments front desk.
04/02/2022: Stamford, CT
They are ready to greet with a smile and offer necessary assistance to hotel guests.
04/18/2022: Atlanta, GA
To stand and move throughout the front office and continuously perform essential job functions.
02/02/2022: Alamogordo, NM
Hotel front desk employees are responsible for making sure each guest has a pleasant experience at a hotel.
04/08/2022: Santa Fe, NM
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Hotel Front Desk Clerk jobs
That will depend on their qualifications, experience, and willingness to learn more and, to a great extent, on the management policies of the hotel.
01/28/2022: Atlantic City, NJ
While front desk employees are not salespeople, they should be able to promote specific hotel services and offer suggestions.
03/01/2022: Seattle, WA
The range of a Hotel Front Desk Clerk’s duties will vary depending on the size of the establishment.
02/02/2022: Bradenton, FL
Because a front desk worker has to multitask and serve many guests at once, a good employee must keep calm under pressure.
03/07/2022: Bridgeport, CT
Employers look for front desk skills on candidate to help them decide whether a candidate has the right qualifications to support the daily operations of their business.
04/12/2022: Green Bay, WI
Step 3: View the best colleges and universities for Hotel Front Desk Clerk.
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