Kent Campus Hospital

STATUS: Full Time 80 Hours

SHIFT: Days

GENERAL SUMMARY:

Summary:

Provide support services to physicians, non-physician providers and Practice Manager. Perform duties including procedure scheduling, registration, appointment scheduling, authorizations, administrative medical assistant duties, front office support (i.e. check-in, check-out, medical records), and other duties necessary for the efficient day-to-day operation of an outpatient physician office practice. Act as a training/professional development resource for other medical assistants and front office assistants.

ESSENTIAL FUNCTIONS & ACCOUNTABILITIES:

1. Surgery scheduling for providers a) Meet with patients; schedule pre-op and post-op appointments. b) Schedule cases and equipment with OR/Interventional Lab/Endo Suite; order special equipment from purchasing; notify equipment reps of cases and equipment needed. c) Schedule cases per each provider's preference; making sure all authorizations are requested, received and provided to the hospital; schedule add-on cases as needed when providers are on call. d) Provide appropriate procedure and diagnosis codes for surgery schedulers at BHKC or BHSC. e) Maintains a system to ensure that all post-surgery patients are seen in a timely manner.
2. Provides administrative support for physician(s) and practice manager. a) Maintains physician’s daily/weekly schedule in Outlook Calendar and Epic for office hours, meetings and surgical procedures. b) Monitors Epic in basket messages and e-mail daily to revise physician schedules and enter upcoming procedures/appointments. c) Communicates surgical schedule changes to Office Supervisor and/or Practice Manager, follows established guidelines to carry out requested changes. Opens and distributes physician mail and/or faxes. Responds to medical records requests and routine correspondence following established procedures not requiring physician review. d) Complete insurance and disability forms and verify treatment with provider as requested.
3. Registration and scheduling duties a) Handle incoming phone calls, faxes, electronic messages or other requests for patient appointments. b) Pre-register patients, obtaining all required demographics and insurance information. c) Schedule appointments with appropriate providers according to established guidelines and physician preferences. d) Obtain authorizations and/or referrals for office consultations and follow up visits as required by insurance payers. e) Obtain necessary medical records and imaging reports; scan into medical record. f) Maintain patient medical records, treating records as legal documents requiring proper documentation and strict confidentiality g) Maintain efficient filing/scanning process for all medical records. h) Maintain files in a manner that complies with business, medical, and Joint Commission licenses/registrations.
4. Provide front-office administrative support and/or medical assistant support as needed to maintain the efficient day-to-day operation of the physician office.
5. All other duties as assigned within the scope and range of job responsibilities

REQUIRED MINIMUM EDUCATION AND CREDENTIAL:

• Education High School or Equivalent
• Credential

EXPERIENCE:

Required: 3 years of experience with surgical/procedure scheduling. 3 years of Medical Office Assistant experience; including patient scheduling, medical billing and reimbursement. 3 years of medical administrative assistant experience; including maintenance of EMR, provider schedules, and compliance documentation. Customer Service experience. Preferred: 5 years clerical experience in a medical office setting; including experience with health insurance protocol and ICD-10 coding. 5 years of experience with surgical/procedure scheduling. 5 years of Medical Office Assistant experience; including patient scheduling, medical billing and reimbursement. 5 years of medical administrative assistant experience; including maintenance of EMR, provider schedules, and compliant documentation.

PREFERRED EDUCATION AND CREDENTIAL:

• Education Associate Degree
  Associate Degree
  Secretarial Science
  Office Technology
• Credential

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